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McDonald's

3.6
(2,438 reviews)

Business Details

12/14 Queen Street, Cardiff, CRF
CF10 2BU, United Kingdom
+44 2920 222604
https://www.mcdonalds.co.uk

About

Fast Food RestaurantAmerican RestaurantChicken RestaurantBreakfast RestaurantDinerBurger JointRestaurant Delivery ServiceRestaurantMcDonald's
About McDonald's 12/14 Queen Street Cardiff. Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's 12/14 Queen Street Cardiff and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more! Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app. Next time you’re looking for a treat, head to McDonald's 12/14 Queen Street Cardiff . We look forward to serving you!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
12/14 Queen Street, Cardiff, CRF
CF10 2BU, United Kingdom

Hours

MondayOpen 24 Hours
Tuesday5:00 AM - 10:00 PM
Wednesday6:00 AM - 5:00 AM
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Reviews

3.6
2,438 reviews
5 stars
881
4 stars
565
3 stars
433
2 stars
167
1 star
392
  • SD
    Sophie Donovan
    3 days ago
    1.0
    My three-year-old needed to use the toilet, so we briefly left our table. We had only been gone for less than two minutes, and I had deliberately left the table looking as though we were still using it. When we returned, our entire table had been cleared. My son’s toy had been taken, and his unfinished food had also been removed. When I asked a member of staff what had happened, I was simply told, “I don’t know, my colleague took it.” There was no apology or attempt to resolve the situation. My son became very upset because his toy and food were gone, and I found the whole situation incredibly frustrating, particularly given how little time we had been away. What also concerned me during our visit was the behaviour of one of the managers. While I was collecting our food, I witnessed a manager shouting and screaming at members of staff and speaking to them in a very disrespectful and unpleasant manner. As a customer, it was extremely uncomfortable to witness, especially with children present. Overall, the way this situation was handled, combined with what I witnessed from the management, left a very poor impression. I would appreciate an explanation as to why our table was cleared so quickly when it was clearly still occupied, and I would also like my concerns about the way staff were treated to be taken seriously. I hope this can be addressed appropriately, as this was a very disappointing experience.
  • CC
    CH
    4 days ago
    3.0
    The food was good, it's McDonald's. Service was slow and the seating areas weren't very clean.
  • KF
    Khaled Fahmi
    Aug 11, 2026
    1.0
    It’s a typical McDonald’s visit, nothing out of the ordinary- my daughter and I like to visit McDonald’s in every country we visit and this visit is no different,,,, the only thing that disappointed me is paying for using the toilet. That’s basic human rights/ necessity to ask or expect someone to pay is not right
  • MH
    Michael Harris
    Jul 23, 2026
    5.0
    So cleanest restaurant ever I seen nothing left on table like even bit or straw paper on nothing at all I looked supprise how clean is it it’s top notch restaurant amazing staff friendly. Very professional staff doing there work food I had Big Mac was tidy stacks nothing messy just perfectly says on poster just excally as on picture . I come again it’s shocking clean
  • ZG
    Zelda fan Innocent gangster
    Jul 17, 2026
    1.0
    This place is diabolical! I know they just had a rat invasion and had to close down but it's just reopened. I bet there's still rats here! We went to collect our drinks and the smell from the kitchen offended both my nostrils and gave me a headache. I don't think the kitchen floor had ever been cleaned. There were plastic lids and rolled up posters on the floor, a trip hazard! Nobody had a hair net and I think the workers were partying with the flies. I've seen more flies here than I have at a family picnic. I felt brave and sat down, I was scared I was going to by attacked my flies! They were shooting in all directions like a meteor shower. I saw a worker get a tray of food ready, she saw a fly land on a burger but she just spanked its booty and still gave the questionable food to the poor customer who knew nothing of the sort. I was too frightened to use the toilet as the state this establishment is in is carnage. One customer came in and shouted "YOOO IT STINKS BAD IN HERE BOYS" then left. Had I not already ordered from the touchscreen I would have gone out swell. I want a Dettol bath to cleanse from the vile unsanitary food place. There won't be a next time as next time I'm in the city, I'll be going to Jolibee at least they're clean and have refillable drinks. My poor mother went to the toilet, it was the worst mistake of her life. The person before had chronic bowel movements and the way it was "cleaned" was by a few sprays of what smelt like cheap out of date air freshener. No hand dryer, no soap, no tissue to wipe her hands and definitely no toilet paper. Staff are aware as someone not long came out before she went in. I know it's only McDonald's however, if you want to experience a health hazard then this is the place to be

Frequently Asked Questions About McDonald's

What time is Breakfast served?

Our breakfast menu is served until 11.00am. In 24-hour McDonald's restaurants breakfast starts at 5am. Where a restaurant is not open 24-hour breakfast is served from opening until 11am.

What time is Lunch and Dinner served?

McDonald’s Lunch and Dinner menu is served from 11am until the restaurant closes. In 24-hours restaurants between 5am and 11am breakfast is served.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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