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About McDonald's 12/14 Queen Street Cardiff.
Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's 12/14 Queen Street Cardiff and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more!
Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app.
Next time you’re looking for a treat, head to McDonald's 12/14 Queen Street Cardiff . We look forward to serving you!
My three-year-old needed to use the toilet, so we briefly left our table. We had only been gone for less than two minutes, and I had deliberately left the table looking as though we were still using it. When we returned, our entire table had been cleared. My son’s toy had been taken, and his unfinished food had also been removed.
When I asked a member of staff what had happened, I was simply told, “I don’t know, my colleague took it.” There was no apology or attempt to resolve the situation. My son became very upset because his toy and food were gone, and I found the whole situation incredibly frustrating, particularly given how little time we had been away.
What also concerned me during our visit was the behaviour of one of the managers. While I was collecting our food, I witnessed a manager shouting and screaming at members of staff and speaking to them in a very disrespectful and unpleasant manner. As a customer, it was extremely uncomfortable to witness, especially with children present.
Overall, the way this situation was handled, combined with what I witnessed from the management, left a very poor impression. I would appreciate an explanation as to why our table was cleared so quickly when it was clearly still occupied, and I would also like my concerns about the way staff were treated to be taken seriously.
I hope this can be addressed appropriately, as this was a very disappointing experience.
CC
CH
4 days ago
3.0
The food was good, it's McDonald's. Service was slow and the seating areas weren't very clean.
KF
Khaled Fahmi
Aug 11, 2026
1.0
It’s a typical McDonald’s visit, nothing out of the ordinary- my daughter and I like to visit McDonald’s in every country we visit and this visit is no different,,,, the only thing that disappointed me is paying for using the toilet.
That’s basic human rights/ necessity to ask or expect someone to pay is not right
MH
Michael Harris
Jul 23, 2026
5.0
So cleanest restaurant ever I seen nothing left on table like even bit or straw paper on nothing at all I looked supprise how clean is it it’s top notch restaurant amazing staff friendly. Very professional staff doing there work food I had Big Mac was tidy stacks nothing messy just perfectly says on poster just excally as on picture . I come again it’s shocking clean
ZG
Zelda fan Innocent gangster
Jul 17, 2026
1.0
This place is diabolical! I know they just had a rat invasion and had to close down but it's just reopened. I bet there's still rats here! We went to collect our drinks and the smell from the kitchen offended both my nostrils and gave me a headache. I don't think the kitchen floor had ever been cleaned. There were plastic lids and rolled up posters on the floor, a trip hazard! Nobody had a hair net and I think the workers were partying with the flies. I've seen more flies here than I have at a family picnic. I felt brave and sat down, I was scared I was going to by attacked my flies! They were shooting in all directions like a meteor shower. I saw a worker get a tray of food ready, she saw a fly land on a burger but she just spanked its booty and still gave the questionable food to the poor customer who knew nothing of the sort. I was too frightened to use the toilet as the state this establishment is in is carnage. One customer came in and shouted "YOOO IT STINKS BAD IN HERE BOYS" then left. Had I not already ordered from the touchscreen I would have gone out swell. I want a Dettol bath to cleanse from the vile unsanitary food place. There won't be a next time as next time I'm in the city, I'll be going to Jolibee at least they're clean and have refillable drinks. My poor mother went to the toilet, it was the worst mistake of her life. The person before had chronic bowel movements and the way it was "cleaned" was by a few sprays of what smelt like cheap out of date air freshener. No hand dryer, no soap, no tissue to wipe her hands and definitely no toilet paper. Staff are aware as someone not long came out before she went in. I know it's only McDonald's however, if you want to experience a health hazard then this is the place to be
Our breakfast menu is served until 11.00am.
In 24-hour McDonald's restaurants breakfast starts at 5am. Where a restaurant is not open 24-hour breakfast is served from opening until 11am.
What time is Lunch and Dinner served?
McDonald’s Lunch and Dinner menu is served from 11am until the restaurant closes. In 24-hours restaurants between 5am and 11am breakfast is served.
What is McDelivery®?
Need a night off cooking? Your favourites, delivered.
You can now order McDelivery® through the McDonald's app!
Order through the My McDonald’s app, Uber Eats or Just Eat and we’ll bring it to you.
What is MyMcDonald’s app?
This is your McDonald’s favourites, ordered your way.
You can order on McDonald's app for;
McDelivery® - Your favourites, delivered.
Order Ahead - Want to make your breakfast AND your 9am? Why not order ahead with the McDonald’s app?
Click & Serve - How about getting your McDonald’s favourites without even having to leave your car?
Table Service - How about a little bit of ‘me time’ with Table Service? Place your order through the app and let us come to you.
Drive-thru - Fancy a cheeky late-night win? Order before you set off and just share your generated code at the Drive-thru – simple!
What is MyMcDonald’s Rewards?
We are excited to be trialling our new Rewards program MyMcDonald’s Rewards in a number of selected restaurants. You can now earn points with every order and redeem them for rewards! Download the MyMcDonald’s app to get started.
Where can I find McDonald's Deals and Offers?
We love looking for ways to treat you, from student offers, to redeemable rewards in the My McDonald’s app.
Make it a McDonald’s Monday!
Give yourself a little lift each Monday with our weekly offer. T&Cs apply. This offer is only available for mobile orders. Pick-up via Drive-Thru, Click & Serve or Table Service… or get it delivered straight to your door!
How can I find out about working at McDonald’s?
At McDonald’s, we’re proud to employ great people who are passionate about their jobs. But they’re all different. Some want to improve their prospects. Others want a job that fits round their family life. And some just want to earn a bit of extra cash working with good, friendly people at a place where they can grow. Everyone who works here wants and needs different things. And no matter who you are, what you need and where you’re going, McDonald’s can be a part of it.
Find out more by visiting our website
Halal food at McDonald’s?
We’re always looking at ways to improve our product offering for customers, but at this time McDonald’s does not serve Halal Food.
What are the opening hours of McDonald's at 12/14 Queen Street, Cardiff?
McDonald's at 12/14 Queen Street, Cardiff is open 24 hours every day of the week.
What meals are served at this McDonald's location?
This McDonald's serves breakfast, lunch, dinner, and late-night meals.
Does McDonald's offer delivery and in-store pickup services?
Yes, McDonald's offers both in-store pickup and delivery services.
What payment options are accepted at McDonald's 12/14 Queen Street, Cardiff?
Payment options include American Express, Android Pay, Apple Pay, cash, Diners Club, Maestro, MasterCard, and Visa.
Is breakfast available all day at this McDonald's location?
No, breakfast is served until 11:00 am at this McDonald's. In 24-hour locations, breakfast starts at 5:00 am.
Can I order food ahead using a mobile app at McDonald's in Cardiff?
Yes, you can order ahead and access McDonald's latest offers via the MyMcDonald’s app available on both iOS and Android.
What nearby places can I visit before or after dining at McDonald's on Queen Street?
Nearby you can visit The Works bookstore and discount store, Blue Banana clothing and tattoo store, and Chopstix, an Asian and Chinese restaurant for more dining options.
Are there travel agents near McDonald's at 12/14 Queen Street?
Yes, Leisuretime Transport Limited and Trailfinders Cardiff, both travel agents, are located nearby for your travel needs.
What employment agencies are located near McDonald's Queen Street?
Nearby employment agencies include B S Social Care and Turning Point, which you can visit for job-seeking assistance.
Does McDonald's at this location have facilities for families and those with disabilities?
Yes, this McDonald's welcomes families and provides wheelchair accessible entrance, seating, and restrooms for guests with disabilities.
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