TGI Fridays - Coventry - CLOSED

Reviews

• JC

  Jack Conway

  Dec 21, 2025
  1.0
  Never experienced a worse meal out than this. We made a last minute booking for 8 of us following a visit to Coombe abbey with my nephews. From start to finish the experience was a joke. No-one came to our table for the first 10 minutes to take drinks or anything. When they did arrive it took nearly 25 mins just to get our drinks. Due to a calamity of them not having anything we seemed to order (for reference these were fairly basic drinks such as a lemonade) in stock. They then got the order wrong three times. The waitress actually had to return to the table to ask what two of us had ordered (a note pad might have been useful when taking an order). The kids apple juices we ordered then arrived in basically pint glasses with no straws for my 4 year old nephew who couldn’t even pick up the glass. We then had to request straws for these and wait another 5 mins for these (bit of common sense here would have gone a long way). The food was mediocre at best. My dad and his partner ordered a sharing platter which once didn’t come with any plates or anything form them to eat off other than a large tray. Normally any kind of sharing platter would be accompanied with at least a few side plates for the two sharing it. (Considering this cost over £40 for just this I don’t think this would have been too much to ask). When the food did arrive it was dumped on the table reluctantly by another waitress who couldn’t have looked less happy to be there who then totally ignored us when we told her the food order was once again wrong. When we finally got the order changed all that had happened was they had clearly scraped a few bits off the plate and sent out the same food. To add to the whole atmosphere there was a group of very large drunk men a few tables away slamming on the tables, making a huge amount of noise who had clearly had too much to drink (at around 6.30pm on a saturday night) yet still were being persistently ploughed with more and more drinks. Once we finally got the food we had to request knives as apparently these aren’t provided (surprised we didn’t get charged extra for these tbh) no check back was given and no-one came back to the table until we stopped and requested the bill. When we received the bill it was £190 which including a non optional 10% service charge due to the fact we were a party of 7 or more (even though only 6 of us were over the age of 5. Upon inspection we had also been charged for the wrong food (more expensive meal than we’d ordered) and the drinks that were out of stock that we’d requested. When we challenged this the waitress said oh that was instead of the drink you ordered to which I queried if the price was the same to which the waitress said I think so and after pushing this she then checked and the drink we’d replaced on the order was £2 cheaper. The final bill still came to £180. Which we reluctantly paid (I ended up getting charged for half of this as the waitress didn’t check what I wanted to pay before charging me). Single worst dining experience of my life. The level of customer service wasn’t even basic. I worked in the industry for several years so I am always relatively understanding but there was no excuse for this level at any establishment. Avoid at all costs!!!
• JB

  Jasmine Bates

  Jun 19, 2021
  4.0
  I was disappointed when I first arrived because I booked a table for food and was told to sit at the bar instead. The Spanish guy behind the bar did sort it for me after a while and I was sat at the table eventually. He really made my experience so much better. He was friendly, hard working and knowledgeable. The food prices have gone up a lot but it was still amazing, and the cocktails were pricey but delicious. I will be coming back

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