Greggs

Reviews

• MS

  Mohammed Saghir

  Jun 9, 2026
  5.0
  Can get really busy from 12 till 2 most times food really warm not like other outlets. Very friendly staff as usual rushed off there feet but hardly been disappointed with the food. Got good location in the shopping centre
• SS

  Samavardi

  May 14, 2026
  4.0
  As usual, Gregg's offers excellent breakfast choices such as overnight oats, coffee, and tandoori pizza. The service from employees is not good. Not all, some, mostly, no one works at weekends.
• KH

  kaka H

  Apr 6, 2026
  1.0
  Visited during Easter and had a terrible experience. The staff couldn’t manage the transaction process but chose to blame the customers instead. They were rude, rolled their eyes at us, and even blamed us for the long queue behind. Very unprofessional, I will not be coming back.
• II

  Iris

  Apr 6, 2026
  1.0
  There was this woman who was really rude to customers, I was first in queue and she gave me an attitude, then rolled her eyes at my friend, blamed the fact they didn't have enough change on the customer, such a disrespectful person to not only customers but to her colleague who tried to help her piecing enough change back, will not be visiting again, filed a complaint both on site and on call
• KK

  Kelly

  Apr 6, 2026
  1.0
  At approximately 10:30am today, I visited the store to purchase two sausage rolls and paid with a £20 note. The staff member （An Asian Indian woman？)serving me did not indicate any issue with this at the time of payment. However, after taking the cash, she realized she did not have sufficient change and began asking colleagues for assistance. As the store was busy, there was a delay in getting help. I offered to provide coins or change my method of payment, but I was told this was not possible because the £20 had already been put into the till. During this time, the staff member appeared visibly impatient, despite the situation not being caused by me. When a colleague eventually assisted, I was initially given incorrect change (£5.40 instead of the correct amount). I had to point this out, after which the staff member called for help again to retrieve the remaining £10. Additionally, during the process, the staff member briefly left to serve another customer while I was still waiting, and I had to remind her that I had not yet received my food. When she finally served me, she spoke in an unfriendly tone and incorrectly asked if I had ordered one sausage roll instead of two. Most concerningly, she then told me that, given it was a busy Easter morning, I should not have paid in cash and that the situation was my fault for causing delays for other customers. I found this comment inappropriate and unprofessional. If there was an issue with accepting cash due to lack of change, this should have been communicated clearly before the transaction was processed. Overall, I felt the staff member was rude, impatient, and lacked basic customer service skills. I did not respond at the time as I was taken aback by her attitude, but I believe this behavior falls below the standards expected from your company. After she said that to me, everyone in line was shocked and didn't understand his behavior. I hope you will take this feedback seriously and ensure appropriate staff training is provided to prevent similar situations in the future.

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