Domino's Pizza - Redruth

Reviews

• SD

  SPENCER DOBSON

  4 days ago
  1.0
  Not good what you ask to have on your pizza you don't get.
• CC

  clairedolci

  Sep 6, 2026
  2.0
  Ordered Domino’s through Just Eat - 6/09/26 We waited 45 minutes, regularly refreshing the tracking so we didn’t miss the delivery. As the expected delivery time approached, we actually stood outside at the specified delivery location for around 15 minutes waiting for the driver, while continuing to refresh the tracking. Around 20 minutes after the expected delivery time, the order suddenly updated telling us we needed to “order again”. We immediately called the local Domino’s and were told they don’t deliver to our postcode. This was completely unacceptable — if the order couldn’t be delivered, why was it accepted in the first place, and why were we left waiting for 45 minutes, repeatedly refreshing an “order on the way” status? During the conversation with the store, we ssid that, we needed some sort of confirmation that Domino’s couldn’t fulfil the order and that it had been cancelled so we could receive a refund from Just Eat. The girl we spoke to was dismissive and unhelpful, repeatedly insisting that we would have to take it up with Just Eat not them. Despite explaining that we needed confirmation that Domino’s could not fulfil the order, she made no apparent attempt to help resolve the situation, showed absolutely no concern that we had been left waiting for an order that was never going to arrive, and then deliberately cut off the phone call, leaving the issue completely unresolved. We called straight back and spoke to a young man who was the complete opposite — polite, knowledgeable and immediately understood what needed to be done. Within seconds, he confirmed the cancellation/refund and resolved the situation. For future orders, if you cannot fulfil an order, please contact the customer immediately and explain why. There was no excuse for being unable to contact us, as a phone number was provided. Also, DO NOT advertise delivery to a location if you do not actually deliver there. Customers should not be able to place and pay for an order, then be left waiting for nearly an hour with tracking suggesting their food is on its way, when it is not!
• KK

  kayla

  Aug 28, 2026
  2.0
  Pizza cutter genuinely has to be disabled, every single pizza received was only cut about halfway to the centre. Unsure if the cutter is dull or if the person operating it is, probably a combination of both. Not the first time.
• EV

  Evil Vincenzo (Vinnie)

  Aug 21, 2026
  1.0
  Terrible delivery experience and poor food quality. Ordered through the app, and the driver parked in the wrong block of flats and refused to walk up to the door, giving me attitude instead of doing his job. On top of the dreadful service, the cheese and tomato pizza arrived completely burnt. The pepper pizza they made was okay, and the Coke was fine since it came straight from the manufacturer, but the rest of the order and the driver's attitude were completely unacceptable
• HA

  homura akemi

  Jul 18, 2026
  1.0
  Ordered pizza, it came in shockingly presented, and undercooked, me and my daughter got food poisoning, rang in, "Chloe" answered. Cant get a refund even though we got food poisoning and she was very rude. Disgusting