Awful behaviour from staff.
Came in when I was 13 to ask for a refund on a powerbank that wasn't working as we'd hoped. I had the recept with me. And I gave it to the person at the till, asking kindly for a refund. The staff member I handed the recept to told me to go to another till. I did so, and asked for the refund. The girl at the till rudely started asking me a bunch of questions in a very angry tone, I answered them and she ran off with it to a staff only room in the store. She ran out about 2 minutes later with her phone and the powerbank, (the reason I wanted it refunded was because I had misunderstood how it worked when we bought it. And it didn't work as we hoped if would), she quickly plugged it into her phone and shoved it in my face saying it worked fine. I explained why i wanted a refund for it. And after rudely shouting at Me I was very annoyed, she flat out refused to refund me. Instead offering me a new powerbank, which obviously was not ideal. Awful service. Please do more to prevent this Nisa.
RB
Rhydian barber
Aug 13, 2024
5.0
Lovely staff. Products are super good price compared to south Wales 🙌
Lady on till 10pm Saturday night 10th August shout out to you 🙌
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