Greggs

Reviews

• JM

  Jayantha Munasinghe

  Jun 15, 2026
  3.0
  Greggs 5, 6 Devonshire St, Penrith CA11 7SR I visited on Saturday 13 June 2026 at 11:34 hrs . I availed of the £5.25p offer ie A main, A side and A drink. I opted to sit down. I requested a cup for my drink. I was told that cups were reserved for hot drinks. I suggested to the very hostile lady behind the counter to charge me for the cup if she wished to do so. The lady whose name is Sharon charged me instead for a Regular Tea at £1.50p. Making the total after offer £6.75p. I declined the tea and it was voided. I requested a receipt, which was provided. Here is the breakdown on my receipt.1 x Fanta Fruit Twist 500 ml £1.90p 1 x Southern Fried Chicken Goujons £3.75p 1 x Southern Fried Potato Wedges £1.50p 1 x Regular Tea Void Promotional Summary * 1 x Goujon & Cold Drink (3 part) -£1.90p Total £5.25p Card Payment £5.25p VAT 20% There are two points - - The lady's attitude was completely negative and was likely triggered by my being non caucasian (yet beside her today was a non caucasian person wearing a Greggs uniform ) - I do not out of choice use the Greggs App. The unwillingness to provide a cup is in stark contrast to other Greggs in Carlisle where you can sit down and who gladly provide a cup. The lady Sharo who served urgently needs training and handling diverse customers. Over selling can be as detrimental to Customer Relations. Please see pics x 5 (five) attached. Both sides of a Heinz Sweet Chilli Sauce unopened. Both sides of the empty plastic container of a used Heinz Sweet Chilli Sauce. I chose to drink the contents of the 500 ml Fanta Fruit Twist using the empty Heinz Sweet Chilli Sauce container which took considerably longer than if I had used a cup as I do in any other Greggs outlet. The cost in time to Greggs to a seat at a table being occupied by me for the time it took to safely finish the 500 mls Fanta Fruit Twist drinking it safely using the empty Heinz Sweet Chilli Sauce container was an hour and a half. The lady Sharon at Greggs Penrith failed to understand or comprehend that an elder using a narrow mouth 500 ml plastic bottle to drink from risks the liquid being inhaled. AND two days previous nearly the same experience in the same Greggs outlet and the same staff member. Please see below. Greggs 5, 6 Devonshire St, Penrith CA11 7SR I visited on a day (Thursday 11 June 2026 at 11:34 hrs) when it was torrential rain outside. I availed of the £5.25p offer ie A main, A side and A drink. I opted to sit down since a seat became vacant. I requested a cup for my drink. I was told that cups were reserved for ??? I suggested the hostile lady behind the counter charge me for the cup if she wished to do so. I requested a receipt, which was provided. Here is the breakdown on my receipt. 1 x Fanta Fruit Twist 500 ml £1.90p 1 x Southern Fried Chicken Goujons £3.75p 1 x Southern Fried Potato Wedges £1.50p 1 x Handled Paper Bag £0.10p (not supplied but must have been the charge for the cup which was supplied but is not itemised) Promotional Summary * 1 x Goujon & Cold Drink (3 part) -£1.90p Total £5.35p Card Payment £5.35p VAT 20% There are two points - - The lady's attitude was completely negative and was likely triggered by my being non caucasian - The receipt shows some issues which must make it a nightmare for external financial auditers. Obviously costing Greggs more. I do not out of choice use the Greggs App. The unwillingness to provide a cup is in start contrast to other Greggs in Carlisle where you can sit down who gladly provide a cup. The lady who served urgently needs training and handling diversity and use of the "Till" (ie correct button)
• ES

  Elina Snepste

  May 29, 2026
  5.0
  Great service, great food and great prices
• PR

  PHILIP ROCHESTER

  Oct 23, 2025
  4.0
  Very small shop. Sometimes staff stand around talking without serving, otherwise it ok, typical for a Greggs store
• NC

  Nate Collett

  Jul 31, 2025
  5.0
  Greggs

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