Tesco Superstore

Reviews

• MK

  Money hu Kah

  3 days ago
  1.0
  Dear Tesco, I would like to make a complaint about my experience in your store. Yesterday, I purchased a pair of trousers as a gift for my father. I removed the price tag because I did not want him to see the price. Unfortunately, the trousers did not fit, so I returned to the store the following day to request a refund. I had the purchase receipt, the original removed tag, and the trousers in unused condition. Despite having the receipt, the tag, and the trousers, a member of staff called Moffoho told me that a refund could not be processed simply because the tag had been removed from the garment. I found this very disappointing and unhelpful. I was also told that I had been recorded on camera, and other staff members stood around me for “security reasons,” which made me feel uncomfortable and unfairly treated, as if I had done something wrong. I would like to thank Linda, the store manager, for her professionalism, kindness, and understanding. She listened to my concerns, treated me with respect, and ultimately processed the refund. Her customer service was excellent, and I am very grateful for her help. However, I am disappointed by the attitude and behaviour of Moffoho and the other staff member involved. As a genuine customer with proof of purchase, I expected to be treated with respect and offered assistance rather than being made to feel suspicious. I hope this feedback will be taken seriously and used to improve customer service in the future. Kind regards,
• AG

  Angela Gutierrez

  5 days ago
  4.0
  Highly recommend, top notch.
• DI

  Deyvid Ivanov

  Jun 12, 2026
  5.0
  Sabin was very helpful and friendly very good at his job my car came out very clean and nice
• SJ

  samuel James

  May 22, 2026
  1.0
  Disgusting service in Tesco Newmarket Road - as usual no WIFI in store & Vodafone black spot so unable to access the App for coupons & vouchers. Staff say they can’t help, despite the fact the app doesn’t work for them or other customers. One kind weekend staff member will let you access her mobile hotspot. I was told to leave the store & walk 200 yards to get cell service. Toilets always inaccessible & filthy, ironic given the fact Tesco sell bleach & limescale remover.
• SS

  Sara

  May 21, 2026
  1.0
  Terrible experience, my husband and I visited this Tescos as a stop point during our journey. We went in to get an energy drink and snack. My partner went to the self serve till (at 4pm on 21st May) and was refused to purchase an energy drink and the staff member had raised her voice and said that they knew was he was doing and had been watching him on the cameras. In fact he was buying it for myself, but I went to the confectionery aisle to grab some chocolate and planned to meet back at our car. My husband is 32 and I am 34, I had my driving license on me but by the time I met my husband outside of the store and heard the ordeal I did not want to return as he said he felt hugely embarrassed by the situation. If someone could advise the staff member who spoke to my husband to learn some manners and not be so accusatory. I would have happily showed my ID if asked since he was accused of purchasing it for myself which was true but I didn’t know it was a crime for two adults in their 30s to purchase an energy drink with the way he was accosted.