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Subway

3.7
(386 reviews)

Business Details

31 Union Street, Bristol, BST
BS4 4RY, United Kingdom
+44 1179 297920
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantDeliSalad ShopAmerican RestaurantVegetarian RestaurantVegan RestaurantSubway
At your local Subway®, 31 Union Street, when we say you can Make It What You Want ®, we really mean it. Create your own sub, salad or wrap and fill it with everything that you love. Fancy something meaty but want to hold off on the olives? Sure. Want to turn up the heat with extra hot sauce? No problem. Want extra cheese on top of extra cheese? If that’s what you like! Choose from our delicious range of meats or plant-based alternatives, topped with tasty cheeses, freshly cut veggies, and finished with a choice of our signature sauces. All Subway® stores are independently owned with talented Sandwich Artists™ ready to take your order in-store, for collection via our Subcard® app, or delivered straight to your home via our friends over at Just Eat, Uber Eats or Deliveroo. So go meaty, go plant-based, go spicy, go saucy, or just go ALL OUT.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughNot available

Location

Subway
31 Union Street, Bristol, BST
BS4 4RY, United Kingdom

Hours

Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 10:00 PM
Saturday9:00 AM - 10:00 PM
Sunday9:00 AM - 9:00 PM

Menu

1 menu · 150 items

Explore offerings from Subway on 31 Union Street in Bristol, with popular subway® series, submelts®, bottled drinks, and create your own salad available at this location.

Subway 26833-0 Menu en-GB

150 items

Reviews

3.7
386 reviews
5 stars
161
4 stars
90
3 stars
53
2 stars
20
1 star
62
  • TT
    Tazz
    6 days ago
    1.0
    I had a very concerning experience at this Subway (13 August), between approximately 6.30pm–7pm. My order came to £12.30, and I used a 30% reward through my Subway account. The reward was applied on the till, but the total shown was £9.37, which didn't appear to reflect the discount correctly, as it should have been around £8.50. Also, I never asked for anything extra or made any additions to my order, so I was confused as to why the total was £9.37. The employee then removed the reward and told me that it didn't exist, despite both of us having seen it on the register. He then told me to check my Subway rewards app to prove that I had the reward. By this point, the reward was no longer showing in the app, and he tried to tell me that I had never had it in the first place. This was after I had told him that I was paying in cash. I questioned this and said I wasn't prepared to pay the original price of £12.30 and would leave without the food if the reward couldn't be honoured. At that point, the employee said that £10 cash would be fine, I wasn't willing to argue. I paid the £10, but unfortunately I was flustered by the situation and didn't ask for a receipt. What concerns me most is that I don't recall seeing the employee put the cash into the cash drawer. He also told me that something similar had happened with another customer before with the rewards app and till being difficult. Given the circumstances and if this is a recurring issue, I think this needs to be looked into. I am not accusing the employee of stealing, because I don't know what happened to the cash. However, I would strongly suggest that the store manager checks the CCTV and the till records for the transaction around 6:30pm-7pm on 13th of August, and checks whether there have been similar incidents. If this was simply a till/reward-system error, then hopefully it can be explained and the employee can be retrained. If it wasn't, then management should obviously be aware of it. I would appreciate this being investigated properly as it's not okay to take advantage of customers. P.S. On top of everything else, the portion of salad was extremely small. I've never experienced a Subway worker being so stingy with the salad. Bare in mind that I ask for all salad except two options, and at other Subway stores my order usually overflows. At this store, you would be lucky if choosing all of the salad options resulted in enough salad for the order to overflow.
  • BJ
    Bhavesh Jain
    Aug 7, 2026
    5.0
    The girl Kiran was so polite n helpful. Real Assest for the business..
  • PK
    PuNeEt KuMaR
    Aug 6, 2026
    5.0
    I had a great experience at Subway. KOMAL was very friendly, polite, and provided excellent customer service. She made my order quickly with a smile—thank you for the great service!
  • RM
    Remigius Matheo
    Aug 1, 2026
    2.0
    Le repas était très bon. Cependant, le service était déplorable. On nous presse pour choisir nos garnitures. Le service donne l’impression d’énervement. En résumé, le repas très bon mais le service catastrophique.
  • RY
    Raymond Yu
    Jul 11, 2026
    5.0
    Komal always provides outstanding customer service. She is genuinely warm, welcoming and always greets customers with a lovely smile. She is polite, friendly and incredibly patient, making every visit a pleasant experience. She takes real pride in her work, prepares everything with great care and attention, and always makes customers feel valued rather than rushed. Her positive attitude and professionalism really stand out. It's rare to come across someone who consistently delivers such excellent service with such genuine kindness. A real credit to the Subway team. Thank you, Komal, for always brightening my day!

Brand Certified Facts from Subway

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Certified August 16, 2026Yext Knowledge Graph
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