Wingstop Birmingham New Street

Reviews

• MF

  Megan Furnival

  Aug 14, 2026
  5.0
  Amna was very well spoken with with her manners and she came out side double checked if everyhing was okay she was helpful because i was shy and she had the patience
• SA

  SANIYA AYMEN

  Aug 6, 2026
  4.0
  The staff is good , it's bit crowded but the service is good . Food is amazing, highly recommended.
• MM

  MadJam Music

  Aug 6, 2026
  5.0
  The mango habanero was delectable with the honey mustard sauce. I was served by Alina who was very helpful and kind to me and my friends. Will most definitely return!
• SP

  Sue Parker-Roberts

  Aug 5, 2026
  5.0
  This is the first time i visited Wingstop and I am so delighted that I did. After a very busy and fun day in Birmingham with girls. It was a great place to stop and eat before travelling home. The chicken is fabulous and quality is great, you can select your own level of spice. The sides were great fries and coleslaw. The restaurant was busy with clients and the staff were friendly and efficient keeping the restaurant and toilets clean and tidy.
• KV

  Kleh Vee

  Jul 29, 2026
  1.0
  I had an extremely disappointing experience at this Wingstop. I found a bone in my BONELESS chicken, which injured my gums and teeth and caused me a lot of pain. What made the situation even worse was how it was handled. When I tried to take a photo of the bone as evidence, the manager wouldn’t allow me to and took it away and was smiling throughout our whole conversation, whilst I sat infront of him in pain. He then told a colleague to throw it in the bin which I have recorded and lied to my face saying there wasn’t a bone but if CCTV footage is obtained then you’ll be able to see clearly what happened. Yet the manager still took my food and agreed there was a bone then lied in the video footage I took saying there was no bone. He also processed a refund which I still haven’t received? It was disgusting how I was treated and how this was handled and I will be taking legal action moving forward. Since the incident, I have tried contacting Wingstop through Instagram, their online contact form, and by phone, but I have received no meaningful response. It’s incredibly frustrating that there appears to be no effective customer service when a serious food safety complaint is raised. I tried calling the store and as soon as I started to explain the guy hung up the phone. The call was recorded too. I expected this matter to be taken seriously, especially as it involved an injury, but instead I’ve been ignored.