Tesco Superstore

Reviews

• JG

  johnny gomes

  3 days ago
  1.0
  One of the worst customer service experiences I have ever had. My family and I have been loyal Tesco customers for many years and carry out most of our monthly grocery shopping at Tesco. In over 45 years of shopping, I have never felt so ignored, dismissed, and unwelcome as I did at Tesco Hodge Hill today. At approximately 10:40 a.m., I arrived to do a large shop and needed a trolley. Unfortunately, I only had a £5 note and no £1 coin. I went to the customer service desk and politely asked if I could get change. I was told that the till was closed, so I offered to wait until it was opened again while another customer was being served. Instead of trying to help, another colleague interrupted and told me that staff were not allowed to give change and suggested I buy a trolley key instead. I explained that I did not need or want a trolley key; I simply wanted change so I could access a trolley and complete my shopping. The colleague, Nelly, then became dismissive and insisted that she could not help unless I purchased a trolley key. I felt pressured into buying something I did not need, which was extremely disappointing. What made matters worse was that when I politely asked to speak to a manager, my request was effectively ignored, and other customers were served while I was left standing there. Eventually, another staff member called a manager named Bea. Unfortunately, she was equally unhelpful and simply repeated that I should buy a trolley key. There was no attempt to understand my concerns, no apology, and no effort to resolve the situation professionally. The issue is not simply that I was refused change. It is the complete lack of customer care, poor communication, and dismissive attitude shown by both staff and management. As a result, I wasted around 40 minutes of my time, left feeling humiliated and frustrated, and ultimately abandoned my shopping altogether. Tesco prides itself on customer service, but this experience fell far below the standard I would expect from one of the UK’s leading retailers. I hope Tesco investigates this matter and provides additional customer service training to ensure that no other customer is treated this way. Very disappointed.
• HK

  Halima Khanom

  Jun 13, 2026
  5.0
  I shop here all the time the only problem I've ever had is single people parking in the parents and baby bays, it's so long with younger kids to get them out safely in the normal bays ie cars driving not seeing them, them opening the doors on there own and hitting another car, the spaces are made for a reason, nobody does anything but you park in disabled bay you get a ticket
• CV

  craig vaughan

  Jun 11, 2026
  5.0
  Great place get my weekly shopping from here great selection.friendly staff
• 0L

  0121 LION

  May 26, 2026
  1.0
  I am extremely disappointed by the treatment my friend and I received from a staff member named Sana who works on the cigarette counter. My friend is a wheelchair user and has a speech disorder, the way she was spoken to was unacceptable and deeply upsetting. Sana spoke down to her in a dismissive manner, when I said I would be reporting the incident, she allegedly responded by saying “no one will believe a handicap.” I was genuinely appalled by this comment. No customer should EVER be treated this way, especially someone vulnerable with a disability. I sincerely hope Tesco management investigates the behaviour of this staff member properly and takes action immediately this is horrid
• MS

  Mark Stevens

  May 24, 2026
  3.0
  Shop is well stocked the only thing for me is its hard to get a disabled badge bay.......if you walk along the bays you will see most of the cars not displaying a badge this needs to be sorted maybe issue a few fines then it will stop