Papa Johns Pizza

Reviews

• DJ

  Don Jenkins

  Oct 3, 2026
  1.0
  If I could give no stars I would. Ordered pizza using the app, for me and 4 colleagues at 11.30am, giving enough time for out lunch break at 12.30. At 12 o'clock the app was saying my Pizza was cooked awaiting delivery, same at 12:20 so I phoned the shop. Guy answering the phone could nearly speak English but managed to who establish who I was and said my order wouldn't arrive until 1.30! Explained that I wanted to cancel the order but then assured me my pizza would be with me in 20mins. Between 1pm and 2pm I phoned the shop several times but failed to get through. 1 of my colleagues then went to Gregg's and brought our lunch. I continued to call the shop to arrange a refund but again there was no answer. At 4pm, a delivery driver, who again spoke very little English and appeared to understand even less, turned up with my pizza which I turned away. Eventually spoke to the shop to request a refund and be told NO! This was a £44 order, thankfully using a credit card so I will get my money back eventually through the card provider. Absolutely Disgusted!
• MM

  Meloccino

  Sep 5, 2026
  1.0
  dont ever order from this place. They put whatever they want on your pizza and tell you, you've put that on the order when you call up. They also don't refund your missing drink either, You call them and they ask "did you order online or uber eats?" I ordered from your website which means uber delivery drivers have nothing to do with my order so where is my drink? THEN, after explaining this we get little to no response, very monotone very disinterested, disgusting attitude and we get hung up on. Don't waste your time ordering from here, they should shut this store down. The manager clearly hires whoever he finds because the staff are rude and are clearly told to tell customers to "just complain online". You've lost a loyal customer and i hope you lose many more.
• EE

  EllieMae

  Aug 22, 2026
  1.0
  I’m a loyal Papa Johns customer and have ordered from them plenty of times, so I’m really disappointed with how this was handled. Part of my order was missing, so I called the store to find out what had happened. I was told that they would “send it next time” rather than actually sending the missing item out or offering any reasonable solution. I had already paid for the item, so I don’t think it’s unreasonable to expect to receive what I ordered. The customer service was also extremely unhelpful and unfriendly. When I tried to explain the situation, I was made to feel like I was being a nuisance, and the person I was speaking to eventually hung up the phone on me. I understand that mistakes happen, but as a loyal customer, I expected the issue to be dealt with properly. It’s the attitude and lack of customer service that has really disappointed me, and it has definitely made me think twice about ordering from Papa Johns again.
• PD

  Paul Draper

  Aug 19, 2026
  1.0
  Ordered over an hour ago rang and just got hello no who or anything had to ask if was papa johns piss poor service and piss poor delivery
• JH

  Jacob Horsford

  Jul 15, 2026
  1.0
  Ordered one of their deals, and spent well over an hour for the food to be delivered, at this point in time I am still waiting and have been left waiting on the phone for them to pick up and give me an update