Co-op Food - Sydenham - Connsbrook Avenue

Reviews

• RG

  Rhonda-Mary Grimsley

  Apr 18, 2026
  1.0
  Went to the store to get a pre filled pod for lost Mary vape, this item was for my daughter as I don’t smoke or vape told the girl at the till what I needed and she give me the item took it home for my daughter my daughter opened it and saw was the wrong one took it back to see if I could get the right one spoke to a young man explaining that I told the girl at the checkout what I needed and this is the item she gave me I was honest and said look my daughter open it and saw it was wrong he said I couldn’t change it because the seal was broken. I only bought it because the girl at the checkout said this was the right one and it wasn’t I was quite taken aback because it wasn’t my fault it was the fault of the sales assistant so I’m out 12.99 for a product I left with the staff member because it wasn’t what I was looking for. So apparently customer is wrong but like I said I don’t smoke or vape so I asked the checkout person is this pre filled pods she told me yes and turns out she was wrong so feel like it should have been refunded and the right item given to me but the colleague refused
• RT

  Ryan Tinsley

  Aug 9, 2025
  5.0
  Handy shop. Very small. Don't expect to do a full weekly Big shop
• RR

  raideo rebal

  Oct 13, 2019
  3.0
  The majority of staff within this Co-Op are lovely, pleasant, and are also the younger employees. The shop is small, and I understand that it's hard to restock with it being that size. There are things I understand that a company needs to do, however hiring rude staff is not one of them. An older woman, grey mid-length hair, glasses, always seems to be missed manners - never for her friends or people she knows. She never rings the bell, even if there is a crowd of 5/6 people, she will just stand and natter, no matter how long it takes. Her lack of manners are a reason we tend to go elsewhere when she's working. She makes us feel very uncomfortable, and seems to be one of those people who will respect older people as she also falls into that category. Younger people shouldn't feel victimised because of one of their workers. I would also expect more manners, rather than a lack of them, from an older staff member - it's just expected from any staff member as they're a company's employee and should be treating consumers to a high standard, not what she is providing. There have been times when she has been so rude I have wanted to walk out; manners say a lot about a person, and a lot about a business. Other than that, great little shop, especially the £5 meal deal which is fab for all the family! And the rest of the staff are genuinely really friendly, unless they're tired, which is understandable :)

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