After JustEat's website failed to handle the discounts they promised, and struggled to identify my address, I ordered directly from Papa John's online.
They delivered exactly what was ordered, 3 minutes ahead of the time requested. I received a confirmation phone call as delivery was in progress, which was very reassuring.
The delivery guy was professional and courteous.
This was a birthday celebration with specific dietary requirements - but I cannot fault the product, service or delivery. Top marks
Ordered Papa John's from the minute they opened in Bracknell, pizzas always arrive piping hot and looked delicious.
Sadly delivery time is far too long and has been like this for the last 18 months on average 45 to 60 minutes and I only live 10 mins away from the store.
The range of drinks need to be improved, as very limited and would like to see more exotic flavours of drinks and milkshakes.
Haven't ordered in a while due to my last pizza arriving tasteless, my concern is the ingredients have been changed and these days unable to risk wasting money again. I'll give you another chance in the near future.
25/01/2026 00:05 am received cold pizza in Bracknell online purchase customer service explained over the phone to me that is not their problem but deliveroo and their can complain to them if I want, customer service explained to me that my pizza is cold because my house is far and driver took long to get there it's a joke seriously guys
Luckily we have 2 air fryers to cook the pizzas we had delivered as they were barely cooked ! The sides were even worse ! I would never use them again.
MD
Michael Davies
May 28, 2023
Terrible service, half the order was missing, very unhelpful when called and complained, no solution offered, avoid at all costs