Panera Bread

Reviews

• AB

  Angie Bean

  3 days ago
  2.0
  Was there yesterday, food was not bad but service is terrible, garbage behind the counter over flowing, floor is dirty, no coffee. Need to come up with a better system to pick up food. This store needs help
• SR

  Silly Rabbit

  Feb 16, 2026
  4.0
  Every time I go it's about the same. Never had a negative experience. During lunch a mic would be great when calling out names when orders are ready for pickup. Yes, there are buzzers but that's only if you're dining in.
• SW

  Steven Wilkie

  Feb 7, 2026
  4.0
  Food is good, but pricy as hell for what you get. This is a "treat" place when I'm with my friend as I would never eat here by myself.
• BW

  B Wright

  Feb 7, 2026
  2.0
  Chicken in Salad was frozen, soups were not hot barely warm. Manager did refund Salad.
• WR

  whitney ryan

  Jan 15, 2026
  1.0
  Horrible customer service experience at the Panera Bread on Watson Blvd in Warner Robins, GA. I placed a large pickup order the day before for this morning: four bagel boxes and an assorted pastry box for an event. I received an email confirming that my order was ready. When I arrived at the drive-thru to pick it up, the employee told me to “hold on,” came back on the speaker, laughed, and said, “We barely got any bagels.” I was shocked. I explained that the order had been placed the day before and confirmed as ready. Her response was, “I don’t know what to tell you,” and that they would refund me. I asked why no one contacted me and she said they have no way of contacting the customer until they get there to pick up. I literally entered my phone number and email on my order. They are just lazy. No apology. No attempt to help. No concern that I now had an event in an hour with no food. I called back to ask for the employee’s name and was met with attitude by Destiny who answered the phone, pretty sure it was her on the drive thru speaker, so I asked to speak to a manager. The manager, Gale, immediately became defensive and said, “Ma’am, if you were a manager you would know you can’t control what your employees do.” That was her response, no accountability, no empathy, and no effort to make the situation right. I wasn’t even offered the pastry box that was part of my order. For context, I am a manager and have been for over 10 years, and I would NEVER speak to a customer this way. Mistakes happen, but laughing about it, refusing responsibility, and showing zero concern is unacceptable. If I owned a business, I would be embarrassed to have employees and a manager represent it this way. I will never return to this location and will absolutely warn others. Do not expect professionalism, customer service, or a manager who will make things right.

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