Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff attitudes and lack of professionalism.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Speed of Service
Several reviews mentioned long wait times in the drive-thru and for food orders, with some customers waiting over 30 minutes.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold or undercooked items.
Cleanliness
Some customers noted that the restaurant and restrooms were clean, while others reported unsanitary conditions.
AK
Alana Komer
2 days ago
5.0
The manager, Cedric, I think was his name, was incredible after an awful experience at another MCD earlier the same day as this visit. His smiling face, friendly greeting, his apology for someone else's mistake at a different location, and very fast service was top tier!
RG
Ryan Gregoire
5 days ago
1.0
I went inside to order on Thursday February 26, 2026 around 9:00 pm. My 10 piece nugget was undercooked and greasy, my Big Mac had no cheese and no pickle. Instead of doing their job and making sure the order was cooked properly the employees were more concerned joking around, dancing, and singing Beyonce. I'll be in tomorrow to speak personally to a manager because there was no getting a hold of a manager on the phone due to the number just saying nobody could answer when I just called it. The place was operating as if there was no night time manager or there needs to be a new night time manager. Next time I'll just go to Cookout.
KK
kori
Feb 24, 2026
1.0
I don’t know what this store got going on but they need to figure it out. Why did I go here in the afternoon and there’s literally one car in the drive thru. I pull up and am there for a good minute or two no greeting no acknowledgment nothing. I’ve worked drive thrus. It’s rude to just yell out hello ??? But I’d been there a minute and I know for a fact there are multiple people in there with headsets ? I say hello ? After atleast a minute or two of silence and a girl with a snippy tone says “I’ll be with you a minute.” Almost as if you could’ve said that the moment I pulled up. No apology nothing just an attitude. I pulled off and left. I guess order point times dont matter at this store. Not only am I suppose to wait longer with one car in your drive thru but then deal with some girls attitude ? I think not. Save your time, save your money. Go somewhere that actually greets you and doesn’t ignore you and then act as you’re inconveniencing them by asking them to do their job.
SB
Simply Bri
Feb 6, 2026
1.0
I recently visited this McDonald’s location and was very disappointed with the customer service experience. The drive-thru staff displayed poor attitudes and lacked basic professionalism.
I understand fast-food environments can be busy, but that should not come at the expense of courtesy and respect toward customers. Positive customer service is a reflection of management and workplace standards, so I hope this location can work on improving staff professionalism and overall service quality.
RR
reaserease2011
Jan 31, 2026
1.0
These people will park you and forget you there all because they try to keep their drive thru time moving. I ordered cookies and they parked me literally for 10 minutes. Within them 10 minutes, they kept coming to my car trying to bring me somebody else's food. I asked for a refund and left!
What are the regular operating hours for McDonald's at 3000 Russell Parkway, Warner Robins, GA?
McDonald's is open every day from 5:30 AM to 11:00 PM except on Fridays and Saturdays when it closes at 11:00 PM.
What are the delivery hours for McDonald's in Warner Robins?
Delivery services are available Monday through Sunday from 5:30 AM to 10:30 PM, with extended hours until 11:30 PM on Fridays and Saturdays.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open daily from 5:30 AM to 11:00 PM, extended to midnight on Fridays and Saturdays.
Which services are available for ordering food from this McDonald's?
Services include curbside pickup, delivery, same day delivery, and no-contact delivery.
What payment methods can I use at McDonald's on Russell Parkway?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this location features a drive-thru service.
How can I order McDonald's food through their app?
You can order via the McDonald’s App available on the Apple App Store and Google Play Store. Links: Apple: https://apps.apple.com/us/app/mcdonalds/id922103212 and Android: https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US
What nearby restaurants can I visit around McDonald's at 3000 Russell Parkway?
Nearby dining options include Captain D's for seafood, Waffle House for breakfast and brunch, and Zaxby's for chicken dishes.
Are there grocery stores near McDonald's on Russell Parkway?
Yes, there is Walmart Grocery Pickup and Delivery as well as Walmart Neighborhood Market Warner Robins close by for your grocery needs.
What facilities around McDonald's can help with health and wellness?
Nearby facilities include Minute Clinic, a medical center and walk-in clinic at CVS, providing convenient healthcare services.
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