Wendy's

Reviews

• KP

  Kenya Parker-Ryce

  Nov 7, 2025
  4.0
  The person taking the order in the drive thru was lack luster. No customer service. Didn't greet me when I came to pay. Actually didn't speak at all.. she should not be working the drive thru.
• AP

  Angela P

  Oct 3, 2025
  5.0
  The woman in the drive thru today was so friendly! Love this Wendy’s!
• CG

  Caylee Goncalves

  Sep 29, 2025
  1.0
  Cashier charged my card for two different transactions, one not being mine. Left my card inside and walked away, after 10 mins I finally get my card back, and my food, called the Gm Tasha for a refund and was told so many different things on why “I couldn’t” get a refund. Never had an issue like this before anywhere else. Happened on Saturday & come Monday still nothing got resolved, just told a lot of bullshit. Charge never fell off my account. Paid 24$ for a kids meal a with extra nuggets.
• LH

  Latonya Heflin

  Sep 17, 2025
  1.0
  Today when I got off of work. I went to Wendy’s in Villa Rica. I experienced the worst customer services ever. The lady in back drive thru took my order which was supposed to been #3 10pc nugget comb with a large strawberry lemonade. Well when I got to the window I gave the lady my card not paying attention thinking I’m paying for my order. She gives me my card back. I drive to the next window thinking I’m about to get my order. Well the kid that was in drive thru was like she only rung you up for a lemonade, and I was like that can’t be right. Then I was like can I order right here since she didn’t ring my food up. The kids proceeded to get smart so I asked for the manager. When the manager gets to the window I was trying to explain to her what had took place but the kid just kept running her mouth; so I told her I wasn’t no longer talking to her I was talking to her manager. The manager told me to pull back around through the drive thru but I didn’t. I parked my car and got out and went in the inside to order my food not saying anything to anybody. I’m just waiting but the kid from the drive thru started running her mouth. Saying she’s in here and I said I sure am. Then the manager going to say I told you to go back through the drive thru and I told her you don’t tell what to do. I can order my food from the inside; so from that point everything went south. Of course they started hollering we going to call the police and told them to call them. Unfortunately I didn’t have time to wait around on them being that today was my son visitation day. #VILLA RICA WENDY’S has the far most disgusting customer service.
• PW

  Pam Williams

  Sep 16, 2025
  3.0
  Due to the drive thru being full, my brother in law went inside to get a jr cheeseburger with only mayo and a baked potato with butter and cheese. 30 minutes later he came out with the food. The teens "working" inside there were arguing as to who was going to take the orders or prepare the orders. They didn't even know what order went to which customer. They were too involved with being on their phones and playing around! The ones in the drive thru were coming in or going back around because their orders were wrong! This is ridiculous! BTW, the cheeseburger he was given, was completely wrong and the potato was cold!!!! 1st and last time going to this location!!

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