McDonald's

3.1
2411 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
116 Carrollton Villa Rica Hwy, Villa Rica, GA
30180, United States

Hours

Reviews

3.2
2,363 reviews
5 stars
660
4 stars
457
3 stars
414
2 stars
243
1 star
589

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times at the drive-thru and inside, with some experiencing waits of over 20 minutes.

Food Quality

There were mixed reviews on food quality, with several customers receiving cold or poorly prepared items, while others praised the freshness and taste.

Customer Service

Customer service experiences varied widely; some employees were noted for their friendliness and helpfulness, while others were described as rude or unprofessional.

Order Accuracy

Numerous complaints were made about incorrect orders and incomplete meals, leading to frustration among customers.

Cleanliness

While some reviews mentioned cleanliness, others pointed out issues with the restaurant's overall hygiene and maintenance.
  • MM
    Mary Martin
    1 day ago
    3.0
    The last few times my bread on my burgers have been kinda hard and my meat not fresh.. And my French fries just warm even though there was always a line which should mean fresh food in rotation but IDK..
  • AL
    Alex LaVere
    Nov 15, 2025
    1.0
    Got there at 4:45 AM and no one was there to take my order. Waited 10 mins, no one showed any reaction.
  • IT
    It’s Tiny
    Nov 2, 2025
    1.0
    Worst McDonald’s I have ever been to. Came through the drive thru for breakfast. Ordered a steak, egg, & cheese bagel, oatmeal, apple slices, & hash browns. When I got to the window the manager (black lady with the ponytail) was working the drive thru. She gave me watered oatmeal with oats inside. It was not cooked at all. She told me it was supposed to be like that. I have never received water & oats for oatmeal at McDonalds as many times as I ordered. My bagel had no breakfast sauce on it at all. Like none completely. I came inside so I wouldn’t hold up the drive thru. The young man that assisted me at the front was kind. He told me they ran out of breakfast sauce, which he apologized & said they should have told me. He came back with a small bit of breakfast sauce which I was fine with. I asked for a refund for the oatmeal. The manager came to issue my refund had an issue with me being refund. She didn’t speak not one word to me. Basically walked up, did the refund, & walked away. I said “you’re the manager?” Not one response. I said thank you have a great day & she walked away. Not one word. If this is the type of leadership this location has then I’m disgusted. I have never in my life met a manager that was rude & not customer service friendly. If I could give this store 0 stars I would. Hope better leadership is found.
  • EA
    Erica “Blu” Alston
    Oct 13, 2025
    5.0
    I came to this store at 1:30 in the morning on October 13th 2025. It looks like the Kid at the window, was working there by himself and that he went back to make the food personally when I came up to receive it, and when I tell you, it looked like it came from the commercial. It looked like it was made the way of supposed to be made the way he was to be made and with Care I realize that he may not have any customers at this hour so it’s easier to get those things done but even so and that’s the case with other McDonald’s. It’s still a wreck when I get it. It’s damn sure not as presentable as this was if that kid isn’t promoted or given a raise I don’t know what they’re thinking at that McDonald’s but he’s he’s definitely general manager material if not more, he is also very personable. Great customer service wonderful attitude great drive-through time and this is coming from somebody who is a manager of fast food for about 10 years of my life and I’m very picky when it comes to these things I follow the rules to a T and so does he it’s evident Thank you whoever you are I don’t remember your name, but I really appreciate your Customer Service. I really appreciate the way that you made my food and I hope the best for you.
  • RC
    R Clck
    Oct 11, 2025
    1.0
    One inside place to order to go once I got someone to take my order waited six or seven minutes for someone to finally come take my order other people standing around holding countertop two of the things I ordered were two breakfast burritos. Each of them only had about 2 to 3 crumbs of sausage when I say crumbs about 1/4 of the size of a dime order the steak, egg and cheese bagel had so much sauce on it excess had to be wiped off

Frequently Asked Questions About McDonald's

What are the regular hours of operation at McDonald's in Villa Rica, GA?

McDonald's in Villa Rica, GA is open 24 hours a day, 7 days a week.

Does McDonald's at 116 Carrollton Villa Rica Hwy offer delivery services?

Yes, McDonald's offers delivery service 24/7, and orders can be placed through their online delivery link.