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Arby's

4.1
(1410 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
122 Hwy 61 Connector, Villa Rica, GA
30180, United States

Hours

Reviews

4.1
1,410 reviews
5 stars
710
4 stars
376
3 stars
166
2 stars
55
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Food Quality

Food quality varies significantly; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared items.

Cleanliness

The restaurant is generally noted for being clean, although some reviews mention unsanitary conditions.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer frustration.

Speed of Service

Service speed is inconsistent; some customers report quick service, while others experienced long wait times.
  • JR
    Jami Ross
    3 days ago
    1.0
    My food is wrong . It’s got cheese on the roast beef . My bag stinks like weed very strong
  • EN
    Emily N
    Feb 6, 2026
    5.0
    Rickey and DaJon are very kind and patient. They made sure our army-sizes order was done fresh and perfect. Went in around ten and they were absolutely awesome and on it!
  • HP
    hazel Pastrana
    Feb 1, 2026
    1.0
    Terrible customer service. I went in today for some fries and a white girl with a bun was being extremely rude and unprofessional. If you decide to work with fast food please work on your attitude first.
  • LL
    Ladybug
    Feb 1, 2026
    1.0
    There’s no need to have rude attitudes with customers when it’s the employees FAULT for getting the order wrong. Some white girl with a bun was being EXTREMELY rude. Terrible customer service. 1 STAR. If she doesn’t want to work there then maybe she should QUIT. And she WILL meet the wrong person one day and they will not go for that rudeness of hers and her smart mouth.
  • DC
    Dylan Cruz
    Feb 1, 2026
    1.0
    My mom came in and there was this one white girl that was extremely disrespectful. Terrible customer service had an attitude not appreciated. She acted like she didn’t wanna be there. This type of service is unacceptable She asked about some fries and the girl said “” does it look like I packed your order or took your order? This is unacceptable. I also called plenty of times. No answer. Also unacceptable. Customer service for that was terrible.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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