Service Speed
Customers frequently reported extremely long wait times, often exceeding 30 minutes, with some experiences lasting over an hour.
Food Quality
Many reviews indicated that the food quality was inconsistent, with reports of cold, overcooked, or incorrect orders.
Customer Service
Customer service was often described as rude or unprofessional, with several instances of staff being unhelpful or dismissive.
Staffing Issues
Numerous reviews mentioned that the location appeared to be understaffed, contributing to the slow service and poor customer experiences.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their kindness and noted that the ice cream and certain menu items were enjoyable.