Pizza Hut

Reviews

• JJ

  Jasmine Johnson

  4 days ago
  1.0
  I just called up there and ask bout my order because it says it was dropped off but nobody got money from me and nothing is outside and I called and I dude answered and I told them I have not got my order and he said it would be on its way but did not ask me anything about my order did not ask my name or nothing just said it would be on the way but it’s pasted the time it was supposed to be here
• TH

  T. Harris

  Dec 17, 2025
  1.0
  Let’s be clear: this wasn’t a bad day. This was a masterclass in how not to run a restaurant. The drive-thru might as well be a prop. I pull up and I’m told they’re “short-staffed,” so I can either order online or come inside. Translation: We don’t feel like doing our jobs, so you’ll need to adjust. Fine. Red flag number one. I go inside and place my order, and I am extremely deliberate—because I already know how this usually goes—that I do not eat pork. I ask for a Supreme with only the pork removed, leaving beef and vegetables. I say it slowly. I say it clearly. I say it politely. Multiple times. Twenty minutes later, what they hand me looks like a Totino’s pizza that’s been reheated for punishment. The cheese layer is so thin you can literally see the crust underneath like it’s wearing transparent makeup. The toppings were insulting—so few green peppers I could count them on one hand. And there was no meat whatsoever, meaning the beef somehow vanished along with the pepperoni. Dry. Pale. Joyless. This pizza had given up on life and honestly looked like it had been sitting out since the lunch rush—or yesterday. When I point out there’s no meat, I’m told, “You said take the meat off.” No. I said take the pork off. Pepperoni is pork. Beef is beef. This is not advanced culinary theory. This is basic comprehension. At that point, I’m done. I ask for a refund because there is no scenario where I’m eating this. Instead of going to the register, the employee disappears into the back… and I can physically see them making another pizza. Because apparently, when someone says “refund,” this location hears “double down.” I stop her again and ask where my refund is. She tells me they’re making me another pizza. I tell her—again—that I do not want another pizza. If it’s going to look anything like the first dry, barely-topped, freezer-aisle failure, I am absolutely not interested. Just give me my money back. They continue making the pizza anyway. Only after the manager finally comes out do I get the refund. By that point, I don’t want notes, apologies, explanations, or a remake. I don’t trust the food, I don’t trust the process, and I definitely don’t trust the communication. From the very beginning, the attitude was loud and clear: I don’t want to be here, and you’re inconveniencing me by ordering food. And let me be perfectly clear—I am not starving. I’m not missing any meals. I can very easily walk away from a below-average, low-effort, dry personal pan pizza that someone is oddly determined to force on me like it’s charity. Horrible customer service. Embarrassing food quality. Zero listening skills. Zero accountability. If this is the standard at this location, do yourself a favor and keep driving. This place is not worth your money, your time, or your appetite. If this location were my first experience with Pizza Hut, I’d assume the brand had completely given up.
• EE

  Etherealfirefly72

  Dec 12, 2025
  1.0
  I ordered online off the site/app it's been a full 1hr and 20 min no updates past going in the stove
• JR

  Jana Realbuto

  Dec 4, 2025
  5.0
  Excellent service by two kind ladies that went above & beyond. Thank you for brightening my day. 💗🙏✨
• TI

  Thomas I

  Nov 26, 2025
  1.0
  ⭐ 1 Star (If I could give zero, I would.) The Pizza Hut in Union City/Jonesboro is honestly the worst dining experience I’ve ever had. Not just the worst Pizza Hut—quite literally the worst place you could choose for food of any kind. Simple instructions seem impossible for this location. If you request something to be held, you’ll get extra. Ask for light sauce, you’ll get it drowning. Want it well done? Expect it undercooked and doughy. It’s like they read every order and intentionally do the opposite. What blows my mind is how this place is still in business. Every visit feels like an exercise in frustration, and even when the mistakes are completely on their end, management shows zero interest in making things right. No remake, no apology—just indifference. Save yourself the headache, the disappointment, and the wasted money. PASS on this Pizza Hut. I definitely will never be back.

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