Chipotle Mexican Grill

Reviews

• KK

  KJackson941

  4 days ago
  1.0
  I came in to get dinner on 1/7/2025. I got the burrito bowl with chicken. This is the first Chipotle where I had chicken fight me back! Meaning the chicken was undercooked! You can see from the photos that this is extremely dangerous. You need professionals to cook the food. What little was chewed made me nauseated. I tried to call and complain, but I got no answer; it just rang. I spent $32.00 and some change for two bowls! I was going to drive back, but I couldn't leave my ill mother alone as I let go of the nurse for the night. I have watched over the counter as they cook the chicken they had run out of. They just started pulling it off the grill, didn't check the temperature, and started cutting it up! Customers, I am sure, would appreciate it if you could make sure it is completely done and not get sick from half-done chicken. You just have to communicate with the customers. First, you need to prepare food as you would for yourself, which is why you need older, experienced cooks to supervise those who do not know how to. Second, smile, you are representing Chipotle, and you HAVE a job... Some wish they could get a job, no matter what the pay is; you are BLESSED. This is a new restaurant and should not have 2.6 stars, given that it has only been open for a month. You have more one-star reviews than any other stars. I really had high hopes for this one... I was praying it would be better than Sandtown, which took about a month to go bad. The corporation should conduct surveys to ensure expectations are being met, whether they are privately owned or corporate.
• RR

  Ronda McLeod (Realtor Ronda)

  5 days ago
  2.0
  Brand new and off to a terrible start... First and foremost, if someone orders a salad and you're out of vinaigrette, that should be communicated up front, not once the customer gets to the register. The store looks messy. And don't skimp on the chicken because it's 30 minutes before closing and you don't want to make more. I really hope you guys can get it together. It's frustrating having to travel to "other" areas to get good service.
• KD

  Kiara Diggs

  6 days ago
  1.0
  I had high hopes for the new location, but that has quickly changed. The first time I ordered online/pickup for my children, my son said it was the best Chipotle he ever had. However the second time we ordered via Uber Eats, both my children were given chicken in their burritos, when we ordered the plant based chorizo. As a plant based family, this was very problematic as we do not consume meat, which is why Chipotle has been a great option for our family, as it is very vegan/vegetarian friendly. As many times as we’ve ordered from Chipotle at various locations, both in person and online, this error has never been made. Food safety, as well as attention to customers allergies/dietary restrictions has to be of utmost priority, especially when you market these options to vegan/vegetarian customers. I won’t be taking the risk at that location again.
• D1

  Denise 19

  Jan 5, 2026
  1.0
  I had high expectations for this location but was very disappointed with my experience. Upon entering, I observed the manager yelling at an employee in front of customers. There was very little food available on the line, and the rice was overcooked. When I asked for vegetables, I was informed that none were available. I then asked how long it would take to prepare more and was told that she didn’t know where the cook went with an attitude. This occurred around 7:00 PM, yet the grill appeared as though it had not been cleaned or used in hours. Overall, this location is in need of better trained management and staff.
• JJ

  Jaleah

  Jan 1, 2026
  2.0
  My excitement for this new location turned into disappointment, real fast. Simply put, they need NEW and better management already. I’ve been there twice, and both times, had to wait on chicken to be cooked.. because no one was alerted that they were running low. The employees on line are nice, but all are teenagers, who need help. The ones making orders work super hard, while a cashier is standing on their phone. The food is actually good.. but it’s obvious that this location needs better management to run smoothly. Adding more workers to the food line to help with crowds quicker, constantly checking when meat, veggies are running low.. having someone on the grill to cook ahead of time not when the food is already out, etc. Small things that can be resolved with an actual shift leader/manager that’s capable of running a business. I have faith in yall. Come on.

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