Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
14375 US Hwy 19 S, Thomasville, GA
31792-5393, United States
Hours
Reviews
3.9
761 reviews
5 stars
368
4 stars
178
3 stars
92
2 stars
42
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, with several instances of poor service and negative interactions with management.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, old, or incorrectly prepared items.
Wait Times
Customers frequently mentioned long wait times in both the drive-thru and inside the restaurant, leading to frustration.
Cleanliness
Several reviews noted that the restaurant was clean, but there were also mentions of tables not being well cleaned.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction while others vowed not to return due to service issues.
- BBBett6 days ago3.0Usually I never have a problem with customer service here since the new management, until a couple of nights ago. Me and my friends were ordering and we finished our order and the girl taking the order said "is that all" and I responded "that's it" to which she said "i said is that all but ok" very rudely. This was confusing considering that me and my friends all found my response to be appropriate. We got to the window and saw the girl she was a white blonde younger girl, rounder face and was walking around with the headset on. We also saw her stick her tongue out at her male coworker ( black male with shorter locs) in a sexual manner. Make sure if you hire people they know what the job description is and you can't be rude for a job you applied for. Never have had a bad experience but this put a bad taste in my mouth.
- KWKniyah WatkinsNov 16, 20255.0Enjoy ice cream and 7 meal deal
- LCLinda CarrollNov 4, 20255.0Chicken tenders and white gravy 🤌
- TWTess WarrenOct 29, 20254.0Quick meals for seniors
- CCCarolyn ChadwickOct 8, 20252.0After ordering a birthday cake online for my great niece for $28.99, not only was the cake not ready on time, but the store manager decided to let her mother know that there was a price increase when it was time to pick up the cake that was BEFORE the date that I ordered the cake online Now, if there was a price increase, shouldn’t it have reflected on the price of the cake that I ordered? Or at least HONOR the price I was quoted. However, they refused to honor the price of the cake from my confirmation email and then they gave her a cake from the freezer that was not prepared to the specifications that I requested a full HOUR later than the pick up time The manager acted like she was in such a hurry, and she didn’t have time or patience to deal with the issue or to even discuss it. The Service members behind the counter, didn’t want to bother with the issue either and and it showed in the way that they decorated the cake. I have to say that if it wasn’t already my niece’s birthday and she wasn’t already looking forward to this ice cream cake I would have gone anywhere else to get her a cake and made sure I never went back to this Dairy Queen again!!!!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Thomasville, GA?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® treats, chicken strip baskets, Grillburgers®, shakes and malts, and ice cream cakes.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has a drive-thru for convenient ordering and pickup.
Does Dairy Queen Grill & Chill provide seating options and is it family-friendly?
Yes, seating is available both indoors and outdoors, with booster seats and high chairs, making it family-friendly and welcoming to children.
Can customers access WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi service is available to customers.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place an order online for pickup through their official ordering website at https://www.dairyqueen.com/en-us/order/pickup/n/40907/.
Are there restroom facilities at Dairy Queen Grill & Chill?
Yes, restroom facilities are available for customers.
What are some nearby places to Dairy Queen Grill & Chill that customers might visit?
Nearby, customers can visit Whistle Express Car Wash for auto cleaning, La Fogata for Mexican cuisine, and MainStreet Family Care for medical services.
How can nearby attractions like La Fogata Mexican Restaurant complement a visit to Dairy Queen Grill & Chill?
After enjoying fast food and ice cream at Dairy Queen Grill & Chill, customers can visit La Fogata Mexican Restaurant nearby for a different dining experience or enjoy drinks at LaFagota Mexican Restaurant and Bar.
Are there local services near Dairy Queen Grill & Chill that might be helpful for families?
Yes, services like Heritage Foundation Counseling Services and Woodleaf Senior Care are nearby, providing community support which families visiting Dairy Queen might find helpful.