Outback Steakhouse

4.2
3354 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Suwanee off of Lawrenceville Suwanee Road and Celebration Drive across from the Courtyard Marriot.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
145 Celebration Drive, Suwanee, GA
30024, United States

Hours

Reviews

4.2
3,354 reviews
5 stars
2,051
4 stars
646
3 stars
276
2 stars
154
1 star
227

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the staff for being friendly, attentive, and accommodating, with specific mentions of excellent service from various servers.

Food Quality

While some diners enjoyed their meals, there were numerous complaints about food being overcooked, underseasoned, or poorly prepared, leading to mixed reviews on food quality.

Wait Times

Several reviews highlighted long wait times for seating and food, with some customers expressing frustration over delays even when the restaurant was not busy.

Management Issues

Multiple reviews pointed to poor management practices, including staff shortages and inadequate communication, which negatively impacted the dining experience.

Location Experience

The restaurant's location received positive remarks for its ambiance and cleanliness, but some customers felt it did not meet the expected standards of the Outback brand.
  • TC
    Tony Codispoti
    Jan 3, 2026
    4.0
    Staff was awsome. Christian, our server was excellent, Sheyenne our host was very nice and accommodating. Would visit again because of the 2 of them.
  • KT
    Kelsey Tinker
    Dec 21, 2025
    2.0
    We live in Suwanee and typically don’t venture towards the Outback in Suwanee very much, but we decided to go last night. They were short on staff and the kitchen was backed up so we did have to wait a bit which was no problem. The hostess and waitress were very busy, but very attentive and sweet. Here comes the 2 stars part.. our food, ugh. Everything was so incredibly salty and WAY too much seasoning. It made it hard to eat. After leaving the restaurant, my husband and I both started to feel ill, with one of us being pretty sick and vomiting several times about 30 minutes after finishing our food. I hope this was just a fluke because the staff was nice and the menu does have some good choices.
  • MB
    M B
    Dec 13, 2025
    1.0
    Arguably the worst dining experience for the money I have experienced in years. Hour plus to get meal, no salads delivered )had to be comped…a generous $6.00! This was a meal for 5 adults. 20 minutes for drinks. Restaurant was half full. One of five steaks were edible as the other 4 were mostly silver skin and ligaments. Awful. I can’t believe I just spent over 200.00 for a dinner for five at this place that hasn’t seen a refresh since 1999.
  • RJ
    Rachel Jackson
    Dec 9, 2025
    5.0
    This place has been a staple for our family and though we normally order it to go, my husband and I decided to eat in on a random Tuesday night. We were met by Cheyenne who was the hostess. She held the door for us, greeted us with a smile and worked hard cleaning tables, seating people and greeting others. Then our waitress Mindy was so sweet and attentive even though I know she was busy. I was so impressed with the positive attitudes and genuine care that all employees had. I know working service industry is one of the hardest jobs, but whatever they’re doing up here is working! Overall, we had such a great experience that we’re now 100% going to eat in every time we crave Outback.
  • FL
    Faithe Landi
    Dec 6, 2025
    1.0
    Hi there, I wanted to share the details of our experience tonight because it absolutely needs to be addressed. We arrived at 6:45 PM and were seated around 7:30 PM. The restaurant was already out of multiple menu items before we could even order. Once our order was finally placed, we waited two full hours for our food. After that long wait, we were told yet another item that we ordered was unavailable, and one of the sides we repeatedly asked for never arrived. We had two young children with us who were beyond tired and frustrated at that point. When it came time to pay, it took another 30 minutes just to get our checks. The server couldn’t figure out how to split them and walked off — I had to go find someone myself to explain how upset we were and that we needed our bills immediately. In total, the visit lasted 2.5 hours. The entire experience was chaotic, poorly managed, and far below the standards we expect. I’ve visited many Outback locations over the years, and this was by far the worst experience I’ve ever had. This location does not meet the Outback standard in any way, and I strongly feel corporate needs to be made aware of what’s happening here.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.