Business Details
About
Mexican Restaurant
Chipotle Suwanee is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
3186 Lawrenceville Suwanee Rd, Suwanee, GA
30024, United States
Hours
Reviews
3.1
912 reviews
5 stars
328
4 stars
129
3 stars
66
2 stars
78
1 star
311
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about consistently small portion sizes, particularly for meat and other ingredients.
Customer Service
Many reviews highlighted poor customer service, including rude staff, lack of training, and inadequate responses to complaints.
Food Quality
Several customers reported issues with food quality, including stale ingredients, cold food, and unsanitary conditions.
Management Issues
Frequent mentions of poor management practices, including lack of oversight and inadequate staffing, contributed to negative experiences.
Inconsistency
Customers noted significant inconsistencies in food preparation and order accuracy, especially with mobile orders.
- BKByron KiddNov 11, 20251.0Terrible portions, I ordered a steak bowl. I only get rice , steak, sour cream, lettuce and shredded cheese on my order. There was barely any steak in the bowl. I was honestly shocked. With the sugarloaf location I never have any issues with portions. Never going back and it’s 2 minutes from my house.
- CCC cNov 8, 20251.0I just left this location and drove to the one in Buford. The Suwanee location the food was not fresh. It looked old and dry. When I asked for fajita veggies the young lady looked at me with a smile and said “We’re out of that”. It was 830 and they don’t close until 11. She didn’t attempt to get more she didn’t ask if I’d mind waiting while they made more. She just looked at me. The Buford location was clean and food was fresh and full. And they received my money.
- FFFabioOct 29, 20251.0I used to like the Chipotle at this location, but it’s gone downhill fast. The portion sizes have shrunk to the point of being laughable, especially the meat. The manager should be replaced, and the employees need better training. The meat portion should be standardized so customers get a fair and consistent amount for the price we pay. What was once a reliable and satisfying lunch spot is now one of the worst places to eat.
- PPPKCOct 27, 20253.0Food is alright... haven't had any bad ingredients like unwashed lettuce or raw meat yet (though the rice has been mushy a few times ) ... but the customer service has definitely declined over the past few months... on one occasion, I ordered a bowl with barbacoa but was charged for a chicken bowl with double meat because one of the line cooks wrote it incorrectly on the lid... I understand the line cook work is tough but she could have at least apologized... but she didn't and tried to avoid eye contact... it has been almost a couple of months since I last visited this location because of this experience...
- MSMyung ShinOct 24, 20251.0I have visited this restaurant again aftet have a bad experience. This location is the worst location ever I visited in different area. I ordered two carne asada bowl and the serving lady was putting around twenty meats that I could count. I said that is too less but the lady was asking me if I want to have fajita vegi instead of put more meats. However, she was putting more meat on a bowl who was behind of me. I called Chipotle customer service and they just offer BOGO deal that is end November 23rd and not two bowls, only one bowl. They just hung up on me when I said their suggestion doesn't make me satisfied twice. Worst company and made me not eating the foods from there. I used to like Chipotle but I think I will eat somewhere else if I want to eat kind of food. There will be more choice of restaurants in the area. I am posting the picture of meat that put on my meal and I don't know who will pay $12.60 for vegi bowl with around 20 meats. They post to contact Chipotle website and I already contact them and send me a $5 coupons that is expired October 23rd but in order to get this deal, I need to buy at least $5 product from them. How funny they are. If I were you I would provide two free meals to there customer if I messed up the customer's meal like that. Chipotle headquarter must see how they got 3.1 stars put of 5 stars. They dont take serious about the customers. You guys has e coli around 13 years ago and got customers back and the customers are getting disappointed by the foods that you provide abd you don't care about the customer anymore and will lose more customers just like back in the time you had issue with your food.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Suwanee serve?
Chipotle Mexican Grill in Suwanee offers customizable Mexican-style fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill at 3186 Lawrenceville Suwanee Rd?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in Suwanee offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
How can I place an order online for Chipotle Mexican Grill in Suwanee?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does the Suwanee Chipotle offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
Can I use credit cards and gift cards at the Chipotle in Suwanee?
Yes, this location accepts credit cards and gift cards as payment methods.
What is the contact phone number and email for Chipotle Mexican Grill in Suwanee?
You can contact them by phone at +1 770-904-2263 or email at GA.2995.Suwanee@chipotle.com.
What nearby dining options are available around Chipotle at 3186 Lawrenceville Suwanee Rd?
Nearby dining options include Jersey Mike's Subs for sandwiches, Pita Street Food and Pita Mediterranean Street Food for Mediterranean cuisine, Starbucks for coffee, and Hunt Brothers Pizza for pizza lovers.
Are there convenient places to visit for entertainment or activities near Chipotle in Suwanee?
Yes, nearby you can visit Main Event Entertainment, which offers bowling, arcade games, and other activities ideal for family fun.
What other services or shops are located close to Chipotle that customers might find useful?
Nearby services include Verizon stores for mobile needs, beauty salons like Medical Aesthetics of Suwanee, and gyms such as Burn Boot Camp and The Camp Transformation for fitness.