Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Sugar Hill Subway® Restaurant at 5965 Cumming Hwy. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Cleanliness
Customers reported unsanitary conditions, including dirty restrooms and food preparation areas.
Food Quality
Many customers expressed dissatisfaction with the quality and quantity of food, particularly regarding insufficient toppings on sandwiches.
Operational Issues
Frequent complaints about the restaurant closing early, not honoring coupons, and long wait times for service.
RL
Raide Late
Jan 27, 2026
1.0
This place is awful don’t go here just walk to the kroger, you’ll find food in their dumpster better than the stuff the staff can prepare here. They should just close the place down! What an embarrassment of an establishment, truly pathetic.
VL
Vanessa Leboehi
Nov 2, 2025
1.0
The restrooms have been closed the last two times I was there including today which I am certain is a health code violation given there is indoor seating. The food was fresh enough and the young twins serving us did a good job. The restaurant was dirty though in the lobby and the baskets they tried to put my food in were dirty also. We need people to do better on cleanliness. This isn't a third world country folks where you can get away with this without a call to the health department.
ET
Emily Thomas
Oct 3, 2025
2.0
Go to Cumming location! This Sugar Hill location skimps on every last thing on the sandwich then when you ask them to actually line the sandwich with the ingredients properly, they ask if you want extra!?!? No- fill the sandwich properly. Like im talking it looked like she counted spinach leaves, and didnt line the sandwich with meat- it was put in the center with a good inch or so on each side without any (for reference, on a foot long). Also it is so uninviting to go in Sugar Hills location
SS
Sean
Sep 15, 2025
1.0
I was in line for 20 minutes with 2 people in front of me. The woman working seems to be slow on purpose as 3 people before me walked out. Not sure how this place turns a profit. Marcos next door has better subs and speedy service.
SJ
Samuel Jonathan
Dec 9, 2014
1.0
Horrible service. Today I walked in, waited 5 minutes and never saw an employee. What the heck? Often I'll order the same thing but the price is different by a few cents. It makes no sense.
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