Papa Johns Pizza

Reviews

• AB

  Adam Barnes

  Jan 5, 2026
  1.0
  I have ordered from this location for months with no issue. All of a sudden the past 2 orders have been disgusting. I have ordered well done and I end up with raw dough that is dripping with grease. If you hired someone new recently, please fire them....
• BB

  Ben Ben

  Dec 28, 2025
  2.0
  Tonight I placed a pickup using the app, placed the order, was charged and about 15 minutes later I checked to see the status. I noticed that it was cancelled and I did not know why. The cancellation did not leave any comment. I looked at the bank account to see if I was charged, and I was. Then I looked at my phone and noticed a missed call from the place. I found out that they ran out of the stuffed pizza dough. I called and spoke with the manager. By then they had the dough, but when I asked details about my order, he was very short with me and rude. He made me feel like it was my fault. I asked if he can redo the order for the same deal and he put me on hold a few times without notice, came back and said, he did not know and he'll try. I got a slightly better deal which I appreciated, since it was not my issue but that branch for running out of dough. Looking at the other reviews, it seems to be a repeated occurrence. When I asked about the payment, he just hung up the phone on me. I have been a customer for over 15 years, but I don't know what happened with the management here because I never experienced this kind of rudeness and unprofessionalism. I will definitely contact the headquarters.
• LS

  Laniece Swayne

  Dec 26, 2025
  1.0
  We ordered 3 large pizzas online. When I got to papa John’s to pick up the order, they told me it was voided because they don’t have large anymore. Instead of giving me the next size for the same price, they told me “No” and I would have to pay more for it. I asked for a manager and I got Steven. He did not want to provide his name or any name to assist with my issue. The manager Steven and the girl that works there with green highlights and nose ring at the register was not helpful and super rude. Please do not eat at this business. They are rude and will not help for their mistakes. They will blame you and make it your fault.
• JK

  Joe Kim

  Dec 26, 2025
  1.0
  Placed a pick up order for two large pizzas, came in was told my order was cancelled without any notice because “Ran out of large pizza boxes”. Wasn’t given a heads up, wasted my time.
• SA

  Shiju Abraham

  Dec 7, 2025
  1.0
  I placed a large order with this Papa John’s location for 22 pizzas for a kids’ lunch event at our church. Since the app only allows a maximum of 10 pizzas per order, I had to place three separate orders and clearly mentioned the pickup time because the food needed to be ready on time. When I arrived, they had only prepared 10 pizzas. I ended up waiting another 45 minutes for the rest. When I asked about the delay, the staff told me it was because I placed multiple orders—something their own app requires. He even told me I could cancel the order if I wanted. I dropped off the first 10 pizzas so the kids could start eating and returned to pick up the remaining order, only to find that they had cancelled it, assuming I didn’t want it anymore. To “compensate,” they made 10 medium pizzas for free, but that still wasn’t enough for the group. I ultimately had to order the remaining pizzas from Domino’s to make sure the kids were fed. This entire experience was extremely unprofessional, stressful, and disappointing—especially for a time-sensitive event involving children. I hope this location seriously improves their order management and customer service. I will not be placing large orders here again.

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