Dunkin'

3.5
658 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Sugar Hill, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4450K Nelson Blogden Blvd, Sugar Hill, GA
30518, United States

Hours

Reviews

3.5
658 reviews
5 stars
302
4 stars
100
3 stars
46
2 stars
41
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders and staff's inability to follow simple requests.

Cleanliness

Several reviews mentioned the store's cleanliness issues, including dirty tables and bathrooms.

Food Quality

Customers expressed dissatisfaction with food quality, citing stale or poorly prepared items.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good service at this location.
  • EL
    Eli Lee
    Dec 31, 2025
    2.0
    I understand that these place just reopened not to long ago but they have to do a better job with the coffee. Lukewarm lattes. Missing orders completely and very dry donuts. feels like they were out for awhile. Adding milk and lots of sugar when I said Black no Sugar on it since I am lactose and Diabetic. I will come back and rerate them next year if they improve but right now, not every happy about this place.
  • AP
    alana perrymond
    Dec 28, 2025
    1.0
    First time I’ve went to this dunkin and will never go again. Asked for frozen coffee and they gave me this slob and I couldn’t even get it fixed because I was on my way to work, taste horrible and the ice pieces are so chunky I couldn’t even sip it up with straw really. Will NOT go again 😭😭
  • PF
    Puttere Family
    Dec 27, 2025
    1.0
    worst customer experience that I have had in a very long time. The girl who was on register should have never been put on a register by herself she screwed up my whole order after it taking her at least 5 min to take the order. When I brought it to their attention another employee came over once again it took her a few minutes and still did not understand it so she rung it up so she had stickers. Even with the stickers she still did not make the drinks right. We were driving through and found this Dunkin. It took at least 20 min to get our order and we still left with it not correct. Explain to me why 2 ice cream cups 1large frozen coffee with 2 shots of caramel and no topping 1 lg frozen coffee with 2 shots of mocha 1 shot of caramel and I med frozen coffee with 2 shots of caramel. Not a hard order yet it took over 20 minutes (my husband walked over to orileys twice and charged our account twice before we received our order that was still incorrect) We stop at Dunkin very very often. In at least the last 5 years this is the second time that I have been very disappointed and disgusted with the way we were treated and cannot get an order right now matter how many times that I had to repeat it for them. I will never stop at this store again
  • LL
    Lisalisa
    Dec 4, 2025
    1.0
    The worst in Ga! These ppl will argue the sky isn't blue. On the off chance you actually get what you order enjoy because the customer service is TRASH
  • KM
    K mokatc
    Dec 2, 2025
    1.0
    Let me just say this: if you like being argued with before you’ve even had your coffee, this is the spot for you. Every time I walk in, the staff acts like me ordering… at a place that literally exists for orders… is somehow inconvenient. Every time I order, it turns into an unnecessary argument. Do better, or at least pretend to like your job.

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' in Sugar Hill, GA?

Dunkin' in Sugar Hill is open Monday to Friday from 5:00 AM to 9:00 PM, and on weekends from 6:00 AM to 9:00 PM.

Does Dunkin' in Sugar Hill offer delivery and curbside pickup?

The Sugar Hill Dunkin' location offers delivery service but does not provide curbside pickup.