McDonald's

2.9
2287 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5225 Highway 78, Stone Mountain, GA
30087, United States

Hours

Reviews

2.9
2,287 reviews
5 stars
588
4 stars
385
3 stars
341
2 stars
232
1 star
741

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees being praised for their professionalism while others were reported as rude and unhelpful.

Speed of Service

Many customers experienced long wait times, both in the drive-thru and inside, with reports of orders taking excessively long to fulfill.

Cleanliness

Numerous reviews highlighted issues with cleanliness, particularly in the bathrooms and dining areas, with some customers describing the environment as dirty.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail in order fulfillment.

Food Quality

While some customers enjoyed the food, there were also reports of cold or poorly prepared items, suggesting inconsistency in food quality.
  • GB
    Germain Brown
    2 days ago
    1.0
    Never eat here again. Yesterday morning while ordering our food a lady walks in & wanted to place an order. The cashier was on her cell phone & made a rude comment to the lady when she asked her to take her order. The customer tells tells her that was rude & you shouldn't talk to customers that way. The cashier then tells, "her your right but you will be okay I already apologized. I needed to finish my call." This made the customer more upset & she asked for a manager who was may 3-4 feet away. The manager was clearly buddy buddy with the cashier so there was no correcting the employee. While the manager gave the lady her food for free that doesn't excuse the rude behavior by the cashier. Even my 7 yr old son was shocked by her behavior. Based on the reviews I see in here already I will also not be eating here again. Hire better employees & managers who will treat customers properly.
  • DD
    Dispatch
    Dec 31, 2025
    1.0
    Worst experience i have ever had 12/31/25 @ 9:31 Pm Manager : Shermane Employee: Jason I never have experienced something like this, there was a problem with the Kiosk machine and waited 10 minutes to place an order. Shermane was running around trying to charge her phone while i had to ask her 4 times if i could place an order. Jason yells places the order at the kiosk and i told them it would not let me pay for the meal. Then, he decides to curse me out and call me a dumbass infront of the manager. She did nothing. Worst experience ever. Will reach out to corporate
  • VU
    Verónica María Uzcategui
    Dec 30, 2025
    1.0
    The worst McDonald's in history, bad customer service, the girl was very bad, I asked them to change my burger because it had pickles and they didn't want to change it, even though I had previously placed "no pickles" in the order. I used my 6000 reward points for a happy meal for my baby and they said they couldn't give it to me for free, that I should pay for it, in addition to that and as if it wasn't bad enough the nuggets were not well cooked, the potatoes too salty. I place 0 stars, I had never had such a bad experience in a McDonald's, I spent my money for nothing. I hope and in the future they can improve everything that is wrong but I will not eat here anymore!👎🏼
  • RP
    Ricardo Pérez-Santiago, PE
    Dec 30, 2025
    1.0
    I stop almost every morning for breakfast at this McDonald's, today I decided I will never buy in any McDonald's ever again for the following reason, WORKERS ATTITUDE. The lady (this was 12/30/25 @9am) at the payment window is extremely rude and disrespectful, she always has a bad attitude, making unnecessary comments about my accent and always complaining I don't say the menu items correctly. McDonald's has lost all type of leadership when training their employees, I find lot of rude employees in all McDonald's around Atlanta Metro Area.
  • SN
    sheriee nyandeh
    Dec 21, 2025
    5.0
    Customer service worker Hubert was very professional, kind courteous and helpful. He is the best employee my kids and I have ever encountered. I hope he is appreciated by this McDonald's location.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open Monday to Sunday from 5:00 AM to 11:00 PM, with slight variations on Thursday through Saturday when it closes at 10:00 PM.

When is the drive-thru available at this McDonald's?

The drive-thru operates Monday to Wednesday and Sunday from 5:00 AM to 11:00 PM, and from Thursday to Saturday it is open from 5:00 AM until midnight.