McDonald's

Reviews

• JM

  Joseph Means

  2 days ago
  1.0
  If I can actually manage to get a response on this, I want to make it clear to the one posting the link to complain on Mcdonald's official contact form under unfavorable reviews that I have already done so, and am waiting for a response. I am adding here because the level of disrespect towards a customer was absolutely insane, to the point that staff seemed to take joy in the idea that I would have difficulty saying anything about the experience. I placed my order for indoor pickup around 7:49 PM 1/10/2026. I got to the store almost exactly at 8PM. I wasn't spoken to until a few minutes later, and I did not actually have my food to leave until around 8:30. The order was placed through the Mcdonald's app. I have the email for placing the mobile order, which had my exact order and order number. This is going to be important later. I came in to the pick up side, stood and waited for anyone to come over. This took a few minutes. Completely fine. When someone, who I learn very soon is the manager with no name tag, does talk to me, they go over to the screen and start to look it over. It's important that I say that there's a single bag of to go food already there, and two drinks. A large sprite and a large sweet tea. The only two drinks I ordered. Back to the manager, she comes back over to the counter and informs me that first I was wrong to come inside. The order was, by her count, for drivethru pickup so she can't hand it to me either way per store policy. However, she also can't give me my food because my order has been cancelled and I'll have to re order it. It takes me a second to understand, because I didn't cancel the order. I also ordered 3 cheeseburgers, some nuggets, and fries. There's no way the store ran out of all those, right? I show her my whole order on my phone, including the code. She goes back to the screen and yells to me that it is cancelled and I'll have to re order it. I check me phone AGAIN. The order is still there. My money is still spent. I have no food. I tell her this. She says she cannot hand me anything. I point to the drinks and tell her those are the drinks on my order. Someone here already knew what was in my order and at least STARTED to make it. She says she cannot give it to me. I ask her "so you know it's my order? That's my order?" At this point I'm pointing at the bag. It has a different code on it, but it looks suspiciously long enough to be my food. She continues to argue with me that, basically, she cannot serve me because the order number I sent in was cancelled, I would have to get a full refund and re order my food, they cannot make the order any other way and would not accommodate in any other way. Her younger staff are now gathering behind her. I point to the bag of food behind her and ask if it's mine. She yells back "What did you change on the burger? What did you change on the burger?" At this point she has physically read, at least I THOUGHT she read, my phone three separate times. Anyway, just to finally get this over with, I read it out loud to her. She picks up the drinks and the food, and remains feet behind the counter as she berates me for apparently ordering my food incorrectly and not allowing her to finish explaining how store policy functioned. At this point, I'm over it, and am just demanding she give me my food so I can go. When she finally does, I ask for a name to put in complaint. She refuses. I ask for a store number. She refuses. I ask for ANY information pertaining to the store. She laughs and says they are a franchise, then she runs behind the counter. No one else in the store will address me. No one else will answer any questions. Now I'm furious. My food is cold. I've been arguing with a manager with no name tag and 3 separate teenagers after my work shift just to get my dinner, and it's 8:30. I rolled around to the front to get a video of the alleged manager, as I had NO ID to go on. She again informs me they are franchised and that it is no use complaining, and she leaves. Never. Again. EVER.
• QF

  Quinn Farms

  Jan 5, 2026
  1.0
  It seems like nothing but rude young people work on the night shift. They are so unprofessional, slow and lazy. They make disparaging remarks about guest right in front of them. Management needs to fix that night shift.
• DD

  Dee Dee

  Dec 30, 2025
  1.0
  This location continues to disappoint. The bad attitudes. The lack of courtesy. The intentional "mistakes". At first, I was sure the morning crew was better than the crew that came in at 4. However, I see I was so wrong. I don't understand.. Why allow people who don't want to work and don't care about customers to be in customer service? Do they even interview people anymore or just hire someone because they're short handed? Customer service is at an all time low. This side of town is already slummy, but does that mean we can't offer good customer service to those who still patron this area? McDonalds, you need to do better.
• PC

  Porche Clark

  Dec 24, 2025
  2.0
  I ordered 2 cookies and got to the window and asked for a cup of water. They pulled me and I waited 7 minutes for water, which I never received. Because I saw the young lady going back and forth giving ppl their food, I said I'll tip her $ because it’s the holidays. However, I never got the water.
• CD

  Chris Georgia Ga Dantzler

  Dec 19, 2025
  2.0
  Just a ok but popular McDonald’s on the eastside the redan area yeah here it’s drive thu people 1st & inside 2nd guess all the money be in drive Thu not much inside but still a busy place especially with the Wendy’s now shutdown so more business will come 2 this McDonald’s yeah a popular place by default simple as that

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