McDonald's

Reviews

• SB

  Stephen Brannan

  6 days ago
  1.0
  This location on Jonesboro rd next to I-285 is the worst location of MsDinaldthat I have ever been at.i ordered 2 biggie bag and I had to repeat to the drive in employee 3 times what I wanted and did not want on my sandwiches and she could not get it right on the ticket. A supposed manager came and she supposedly placed our order when we got our food the sandwiches still was not right. We pulled back around and a young man claiming that he was the manager listened to our problem and assured us that our order would be right this time. When we got our food the order still was not right. At that point I got really irritated at this location and decided that I would do this review and let McDonalds see what their employees are this location were not doing for the betterment of McDonalds.
• AH

  Alexis Heath

  Feb 23, 2026
  1.0
  Only reason I gave a star is because I had to. Other than that I would do no stars. The service I received today at the drive thru was horrible. I ordered my food. Pulled around and paid. They came back to the window and said they didn't have an item I ordered. I said okay, that's fine, I'll just take a refund for that item. A team member and manager gave me the most attitude because I wanted my money back. They kept trying to get me to get something else instead. So, they held up their drive thru up for $4.21. I really can't believe they didn't want to give my money back...they said the big boss doesn't want them giving any refunds. If an item is unavailable, why put up such a fuss to refund. I just wanted a refund for that item, not the whole order, because by now my food is cold.
• NK

  N khai

  Feb 8, 2026
  1.0
  The drive-thru team for the dayshift of 02/08/26 is the worst. They act like someone stole their cat kill their dog. I understand it a fast food place but come on not even "hi, how you doing" or none. Plus I order chicken strip right at the time they change the menu to lunch and did is what they give me a burn ahh chicken, i can taste the burn of it. How you just change me u from breakfast to lunch and already burn your chicken. If you tell your employee to re-using the chicken the night before just say so and let us know McDonalds. Please dont go here they are not value their foods and their service and also and last their customer. Nasty drive-thru attitude team
• SB

  Steven Brightwell

  Feb 7, 2026
  5.0
  They got my order correct
• CG

  Corey Gillis

  Feb 6, 2026
  1.0
  We visit this McDonald’s location fairly often and have never experienced service like this before, which is why this was especially disappointing. While in the drive-thru outer lane, another vehicle was taken ahead of us. When we acknowledged that we were waiting, the employee responded, “Can you wait a minute? Can you wait a minute? Damn,” which was completely unprofessional. Being short-staffed is understandable, but it never justifies disrespectful communication. When the issue was brought to the manager’s attention, there was little concern or empathy shown. We hope this was an isolated incident and that customer service standards are reinforced moving forward. Hillary needs additional training in customer service.

Frequently Asked Questions About McDonald's