Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and modifications not being followed.
Food Quality
Several reviews mentioned that the food was often cold, stale, or poorly prepared, with complaints about burnt or soggy items.
Cleanliness
Customers noted unsanitary conditions in the restaurant, including dirty floors and trash accumulation.
Wait Times
Long wait times were a common complaint, with customers experiencing delays even when the restaurant was not busy.
SR
Shali Reynolds
Nov 15, 2025
2.0
Order is consistently wrong and young lady at the window is extremely rude. I’ve been here three or four times in the past two weeks and donated to the Ronald McDonald house every time with the exception of today. When I told them no today, I got major attitude. How about you donate part of your hourly wage then? Please drop the attitude.
JJ
Joann Jackson
Nov 14, 2025
1.0
I ordered a cheese burger happy meal no bun and nothing on it just meat and cheese and they gave me a cheeseburger no bun like I asked but they put onions and ketchup they made me pull up for a piece of meat and a slice of cheese amd waited 7 minutes for it
OS
Oktober Sky
Nov 7, 2025
1.0
Don't expect them to be open on time, expect them to be around 30 minutes to an hour late.
CC
Chelsey Conner
Oct 9, 2025
1.0
Ridiculous wait. No one was in a hurry. Virtually no customer service at all, no orders coming out but the workers are talking their heads off.
MM
Maddi
Sep 18, 2025
1.0
We got a smoothie and since it was so slow, it was already melted. Do not come here.