Certified Burgers and Beverage

Reviews

• CM

  Corinne Mirch

  4 days ago
  5.0
  Found this place on my Gluten Free app. Did not disappoint. Food was excellent, staff knowledgeable with allergy precautions. Would definitely eat here again when we are in the area.
• MS

  Michael Sullivan

  6 days ago
  1.0
  I don’t typically leave reviews, but my recent experience at Certified Burger & Beverage was frustrating enough to warrant one. I placed an online order for a family of five and was given a specific pickup time. I arrived on time, only to wait an additional 20+ minutes while I watched what appeared to be my order being bagged at the counter. It then sat there for another 5–10 minutes before I finally asked about it. The food expediter confirmed it was my order—but said it wasn’t complete. After pressing further, I was told it was missing just one item. Meanwhile, the rest of the food—already bagged—was getting cold right in front of me. I then spoke with the bartender, who was handling takeout orders and appeared to be acting as a manager. Instead of any acknowledgment or apology, I was repeatedly told they were “very busy” and “doing their best.” The restaurant was maybe two-thirds full inside, and outdoor seating wasn’t even open due to the weather—so that explanation felt more like a convenient excuse than reality. To be clear, my issue wasn’t the initial delay. Delays happen. The issue was that 90% of my order was prepared and left to get cold while waiting on a single missing item—with no effort to prioritize it, no offer to release the completed portion, and no attempt to make it right. After I expressed my frustration, I was told there was nothing that could be done, but the bartender would call the general manager. She made a call in front of me and then offered to remake the entire order—essentially asking me to wait even longer. At that point, I took the food as-is because I had already waited far too long and had a family at home waiting. Later that evening, I called the restaurant and asked for the general manager’s contact information so I could discuss the situation directly. I was told that was against policy, and instead they would pass along my name and number for a callback the next day. Two days later, I’m still waiting. What stands out most is the complete lack of accountability—no apology, just excuses at every step. The follow-up (or lack thereof) only reinforces the impression that customer concerns simply aren’t a priority. To top it off, the food itself was average at best—certainly not worth the extended wait or the attitude I received. There are plenty of great restaurants on St. Simons Island. I would strongly recommend spending your time and money at one of them instead.
• RH

  Rebecca Henderson

  Apr 6, 2026
  5.0
  We were there for an early dinner, so there weren't many others there. Service was great, food came out quickly and was great!
• LM

  Lynetta Marie

  Apr 5, 2026
  3.0
  This was my first time visiting this establishment while on vacation. I ordered takeout which wasn't ready at the time of pickup. We had to wait 30 minutes for our order. Apparently they don't prioritize online orders. The burger was just okay. Nothing spectacular and it wasn't seasoned. The tater tots however were delicious.
• ST

  syn tek

  Mar 16, 2026
  1.0
  Do you fancy a subpar meal for 5, worth $140 that could easily be attained at a fast food place for a third of the price? How about ordering something that doesn’t come with the items listed on the menu? With some mid-level overpriced baked goods? Look no further this spot is certified in all of the above. 1 star as I had to go that far to write this review.