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Brand Certified

Chipotle Mexican Grill

2.5
(240 reviews)

About

Mexican Restaurant
Chipotle Sandtown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5823 Campbellton Rd SW, South Fulton, GA
30331, United States

Hours

Reviews

2.5
240 reviews
5 stars
54
4 stars
31
3 stars
14
2 stars
24
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Food Quality

Many customers reported issues with food quality, including undercooked items, stale ingredients, and frequent shortages of menu items.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty counters and unsanitary food handling practices.

Management Issues

Reviews indicated a lack of effective management, with calls for better training and oversight of staff to improve service and food preparation.
  • MW
    Melody Watkins
    Feb 22, 2026
    1.0
    The food is medicore, good enough to return but the service is not. The service is horrible! The employees have the worse attitudes I've seen. I've heard other customers complain to them about it and it is so obvious they don't care. After several visits of the same thing and twice in one week, we've decided not to return. I'm sure the corporate office won't bother dealing with it either, so this review is probably a waste of time, unfortunately.
  • GM
    George Mays
    Feb 14, 2026
    1.0
    Don’t Eat here all the meat was cold as ice. And they rude no hello no hi no eye contact. Spent 30 dollars for nothing. Live across the street so why was it cold!
  • DW
    Davita Washington
    Feb 5, 2026
    3.0
    I won’t be coming here again. The food was not good. The rice was hard. Who wants to bit down into hard rice! It makes you loose yourre appetite instantly. The fajitas were cold as well how when it’s on “warmers”. Overall I’m So over this place. The service a bunch of teenagers leave nothing to be desired. Literally on the phone while checking you out.
  • EL
    Elite Experts Appliance Services, LLC
    Jan 14, 2026
    1.0
    almost everybody in this store expect the young man at the register. should be fired . i come in daily and see people walk out ,because of the rudeness . they wont even speak , to ask you for help. the employees applied for the job. act like you want to work . or just quit .
  • JA
    Jordan Phillip Atl
    Jan 9, 2026
    1.0
    Terrible terrible terrible the manager told me on Wednesday night at 6:30 pm there were no more green peppers and onions for the night because she did not have time to make it! The resturant closes at 11. The the big gurl making my bowl was so rude!! I forgot to out beans on my bowl overall poor service and food! Get some grown ups in your Restaurant to run it properly!

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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