Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Inconsistent food quality was noted, with some customers receiving cold or improperly prepared items.
Atmosphere
The dining area was often described as dirty and uninviting, impacting the overall customer experience.
Management Issues
Several reviews highlighted unprofessional management and lack of accountability among staff.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
AM
Amber Mujkic
Nov 13, 2025
1.0
Visit was absolutely horrendous. Order was made wrong, which wouldn't have been a huge deal had I not had to wait over 20 minutes for the order to be remade (is was just a single double cheese higher with mayo only). I ended up having to go inside and wait and it made me almost 30 minutes late for work. The lady working the expo screen where the fries were at was telling and being extremely disrespectful to the team. Saying things like "if x employee was here I wouldn't have to worry about the food being messed up". When I arrived at work a bit into my food there was a sliver of metal in the burger that broke my tooth. I tried to call the store the number doesn't work. I tried to call the corporate number listed and was hung up on so beware eating here. They don't care about safety at this location. I can't even get a hold of them to make an incident report. I would go up there but I can't leave work. I left photos of the metal sliver and of my broken tooth below.
VS
Vickie Santiago
Nov 3, 2025
1.0
Slow service, came in at 8pm, took 20 min for order, chicken nuggets and mcchicken. I hate using the kiosk, not being greated or acknowledged as a customer. Customer service doesnt seem like a priority anymore. Prices are also getting too high.
SS
Steve (SteveJuice)
Nov 1, 2025
1.0
The hours of operation showed 6:00 a.m.. I arrived at 7:06 a.m. on November 1st, 2025 and they Said the store wasn't open yet. I asked if there was a manager or district manager contact and was told no and they sent me on my way.
UPDATE:
I got this message and had to share... What a joke
Hi Stephen,
Thank you for taking the time to contact McDonald’s Customer Care. Customer feedback is incredibly important to us, we will be sure to share with the appropriate stakeholders.
You may be interested to know that most of our restaurants are locally owned and operated. As independent business owners, policies may vary from one McDonald's to another dependent upon the decision of the individual restaurant leader.
We hope to have the opportunity of serving you again soon under the Golden Arches.
Sincerely,
Justin
McDonald’s Customer Care
Case Number: 34459371
MG
Maria Garcia
Oct 19, 2025
5.0
This was in Snellville . Mc Donald's was surprise big change inside . Oh what really got me was they had Spanish music it was like what are you serious loved it of course not a lot of people is going to like Spanish music . I enjoyed it with grandkids and daughter. It was a total new Mc Donald's.
RC
R C
Oct 6, 2025
1.0
Waited 20 minutes to get my 2 Mchicken and a large fries while there was barely anyone.
What are the regular opening hours for McDonald's at 1915 Scenic Hwy N, Snellville, GA?
McDonald's at this location is open daily from 6:00 AM to 11:00 PM.
What are the drive-thru hours at McDonald's on Scenic Hwy N?
The drive-thru is available every day from 6:00 AM to 11:00 PM.
When is delivery service available for McDonald's in Snellville?
Delivery is available daily from 6:15 AM to 10:45 PM.
What types of pickup and delivery services does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's through an app?
Yes, you can order using the McDonald's App available for both iOS and Android devices.
What payment options are accepted at McDonald's on Scenic Hwy N?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this McDonald's location features a drive-thru for convenient ordering.
What are some nearby places I can visit when in the Snellville area around McDonald's?
Nearby you can find Van Adams Jewelers for jewelry shopping, Express Oil Change & Tune-Up Clinic for automotive services, and Presidential Markets for women's clothing.
Where can I go for beauty and spa services near McDonald's Snellville?
Close by are beauty and spa locations such as Pretty Chair Salon, ProVision Barbering Company LLC, Luxury Nail & Spa, and Salon Studios Snellville.
Are there other dining options near this McDonald's?
Yes, nearby restaurants include Del Taco for Mexican food and Applebee's Grill + Bar for American cuisine.