McDonald's

3.3
1591 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1915 Scenic Hwy N, Snellville, GA
30078, United States

Hours

Reviews

3.3
1,591 reviews
5 stars
526
4 stars
331
3 stars
246
2 stars
140
1 star
348

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Inconsistent food quality was noted, with some customers receiving cold or improperly prepared items.

Atmosphere

The dining area was often described as dirty and uninviting, impacting the overall customer experience.

Management Issues

Several reviews highlighted unprofessional management and lack of accountability among staff.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • AM
    Amber Mujkic
    Nov 13, 2025
    1.0
    Visit was absolutely horrendous. Order was made wrong, which wouldn't have been a huge deal had I not had to wait over 20 minutes for the order to be remade (is was just a single double cheese higher with mayo only). I ended up having to go inside and wait and it made me almost 30 minutes late for work. The lady working the expo screen where the fries were at was telling and being extremely disrespectful to the team. Saying things like "if x employee was here I wouldn't have to worry about the food being messed up". When I arrived at work a bit into my food there was a sliver of metal in the burger that broke my tooth. I tried to call the store the number doesn't work. I tried to call the corporate number listed and was hung up on so beware eating here. They don't care about safety at this location. I can't even get a hold of them to make an incident report. I would go up there but I can't leave work. I left photos of the metal sliver and of my broken tooth below.
  • VS
    Vickie Santiago
    Nov 3, 2025
    1.0
    Slow service, came in at 8pm, took 20 min for order, chicken nuggets and mcchicken. I hate using the kiosk, not being greated or acknowledged as a customer. Customer service doesnt seem like a priority anymore. Prices are also getting too high.
  • SS
    Steve (SteveJuice)
    Nov 1, 2025
    1.0
    The hours of operation showed 6:00 a.m.. I arrived at 7:06 a.m. on November 1st, 2025 and they Said the store wasn't open yet. I asked if there was a manager or district manager contact and was told no and they sent me on my way. UPDATE: I got this message and had to share... What a joke Hi Stephen, Thank you for taking the time to contact McDonald’s Customer Care. Customer feedback is incredibly important to us, we will be sure to share with the appropriate stakeholders. You may be interested to know that most of our restaurants are locally owned and operated. As independent business owners, policies may vary from one McDonald's to another dependent upon the decision of the individual restaurant leader. We hope to have the opportunity of serving you again soon under the Golden Arches. Sincerely, Justin McDonald’s Customer Care Case Number: 34459371
  • MG
    Maria Garcia
    Oct 19, 2025
    5.0
    This was in Snellville . Mc Donald's was surprise big change inside . Oh what really got me was they had Spanish music it was like what are you serious loved it of course not a lot of people is going to like Spanish music . I enjoyed it with grandkids and daughter. It was a total new Mc Donald's.
  • RC
    R C
    Oct 6, 2025
    1.0
    Waited 20 minutes to get my 2 Mchicken and a large fries while there was barely anyone.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1915 Scenic Hwy N, Snellville, GA?

McDonald's at this location is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at McDonald's on Scenic Hwy N?

The drive-thru is available every day from 6:00 AM to 11:00 PM.