Krispy Kreme

3.4
1296 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Snellville.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
1635 Scenic Highway, Snellville, GA
30078, United States

Hours

Reviews

3.4
1,296 reviews
5 stars
578
4 stars
165
3 stars
87
2 stars
86
1 star
380

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several instances of staff being unhelpful or dismissive.

Product Availability

Frequent complaints about being out of stock on popular donuts and issues with online orders not being fulfilled.

Quality Issues

Customers noted inconsistent quality, including stale donuts, raw dough, and incorrect orders.

Cleanliness

Some reviews mentioned cleanliness issues, including reports of pests in the preparation area.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and delicious hot donuts.
  • CT
    Carolyn Thompkins
    Nov 17, 2025
    1.0
    I've been there twice within a month. And every time I purchase two donuts. I whined up throwing them out because it tastes like the grease is old. Please change you Grease on a regularly.
  • ED
    Erika Doria
    Nov 14, 2025
    2.0
    Got a dozen donuts and they messdup my order... they gave me 4 wrong donuts!!!! :( not going back there!!!!
  • AM
    Amber Mujkic
    Nov 10, 2025
    2.0
    So I gave it two stars only because the staff was nice to me. I got three donuts the new York Cheesecake, biscoff cookie, and Oreo cookies and cream. All three has almost no filling and the dough was still raw in places. This is the second time this happened. I don't recommend this location due to the consistent issues with raw dough, however the one on pleasant Hill is not bad.
  • TL
    Timika Lewis
    Nov 8, 2025
    4.0
    My son really wanted Krispy Kreme so we placed an order online. It was received. We get there it starts to get crowded but I sent my son in to get them at the pick up time. He was told they didn't have what we ordered so I went in, since it was packed I had to wait, after awhile I just went to the front and Ester explained that they were short staffed and sold out of my order which I didn't understand how my order went through when they usually show unavailable items when you order. she them proceeded to tell me i needed to come earlier if I wanted certain flavors, i explained to her that my order went through so i shouldn't have had to come earlier. I asked for a refund she then tells me it would be another 10 mins for a refund despite me having to wait 20mins already to be told they don't have my order. The only reason i gave 4 stars is because Travis the gentleman to do the refund came up and though he told me i had to wait awhile for him to do the refund he was kind enough to still give me the promotion for $2 dozen, I also applaud him as it seemed he had to juggle many jobs and he still was very kind despite it seeming overwhelming. Ester made it clear they were only doing the $2 as a favor to me but to me it was just making it right, I believe though she seems to mean well her customer service could be a little better. I appreciate Travis keeping his word and though busy my refund was emailed 10 mins later.
  • DG
    David Griffin
    Nov 7, 2025
    1.0
    830 on a Saturday night and they are completely out of every donut except some glazed. The cashier at the drive-through window said they’re concentrating on supplying the stores. It is no wonder that the company lost $441 million in one quarter. Do better. Two dollars for a glazed donut is absurd

Frequently Asked Questions About Krispy Kreme

What are the delivery hours at Krispy Kreme Snellville?

Delivery is available from 6:15 AM to 9:45 PM Monday through Thursday and Sunday, and until 10:45 PM on Friday and Saturday.

When does the drive-through at Krispy Kreme Snellville open and close?

The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and stays open until 11:00 PM on Friday and Saturday.