Dunkin'

Reviews

• DC

  dineshkumar chokkalingam

  Dec 28, 2025
  3.0
  I always stop at this location after taking my kids to park, the entrance is big tricky, couple times I end up parking at Zaxby's instead at Dunkin because the road to Dunkin is a bit tricky. Anyway I rated 3 star because the attendant couldn't acknowledge us when we came and wait for some hi or hello, she was making some other orders for a drive through or online which I understand but that doesn't mean that you can ignore the customer inside the shop who was waiting right in front of your eyes, just a smile or simple "I will be with you shortly" will do for an acknowledgement but instead a stone cold face seemed unwelcomed and my kids were wondering what was wrong, I will go to the snellville location next time instead this one. Please train your staff to be welcoming and pleasant, this will ensure that you won't loose a customers. It is very hard to keep your regular customers nowadays due to lot of uncertainty things around and last thing you would want to know if that you lost a customer just because you failed to acknowledge their presence right in front of you.
• TT

  tiffany thomas

  Dec 28, 2025
  1.0
  I frequent this location at least 3 to 4 times a week. Today their service was beyond poor. The customer service sucked. They got my order wrong and I was basically told that I was stuck with it. I told the associate that I refused to keep the incorrect order. She then told me that I had to come in or go all the way around the drive through. What since did that make? I was at the 2nd window. I told her that I refused to do that when my order was wrong and why would you inconvenience your customers like this? She refused to take my order. I put the order back inside and it fell on the floor. Basically she tried to accuse me of throwing it at her....I WOULD NEVER. Long story short, I had to go inside and of course the manager was not friendly. I will never support this location again. There are several other locations in the area...I would highly suggest going to any other location besides this one. FYI - line around the corner but I was supposed to sit in it again. It is really sad how these establishments customer service is non existent.
• CW

  Cherrel Ann Williams

  Dec 21, 2025
  1.0
  Bought hot chocolate and got a cup of hot water. This is very pitiful and sad. They knew the machine was broken (so they say )and still serve the drink, hoping that you won’t come back because it’s so hot you won’t drink it right away.This seems to be a trend with this location, they deliberately water down their products. They need to be investigated !
• AK

  Ashanti King

  Oct 29, 2025
  2.0
  Asked for my hot chocolate to be made with milk it was still make with water but I paid for the milk 👎🏾
• SB

  Sebastian Gomez B

  Oct 20, 2025
  5.0
  Jennifer gave me an amazing service. Besides having a great attitude she was able to managed to handle a long and complicated order. Thank you for making this simple gesture a special one

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