McDonald's

3.2
2191 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2591 Spring Rd, Smyrna, GA
30080, United States

Hours

Reviews

3.2
2,191 reviews
5 stars
714
4 stars
404
3 stars
335
2 stars
174
1 star
564

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly management, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and poorly prepared food, contributing to customer dissatisfaction.

Speed of Service

Customers consistently complained about slow service, particularly in the drive-thru, with long wait times reported even during non-peak hours.

Cleanliness

While some customers noted cleanliness in the dining area, others reported unsanitary conditions and poorly maintained facilities.

Food Quality

Several reviews mentioned issues with food preparation, including undercooked items and food that was not fresh, leading to concerns about safety and quality.
  • KM
    Kev Mo
    Jan 3, 2026
    1.0
    Paid for a large this what I got , also they’re very rude
  • TP
    Tilman Pitcher
    Jan 3, 2026
    5.0
    I have never reviewed a fast food place but they were very nice and did a perfect job with a kinda weird order Thanks !
  • WW
    Willie Walker
    Dec 23, 2025
    1.0
    Y’all. When I tell you. I can’t make this stuff up. I don’t understand why these people work in customer service and not have a strong leadership team excelling on that level of what’s supposed to be an expertise. The morning crew is rude, unprofessional and NEEDS TO BE EXPOSED so that the owner(s) can make better decisions on bringing in people to represent them and the organization well. I have been visiting this location on Spring Rd. for the past two years. This is the most convenient location, being that I live across from the TKE tower out in Truist Park. I order the same meal every morning and each morning, there is a different issue. The prices are inconsistent and the crew members aren’t properly trained with the POS. I use the app frequently and never have any issues until this manager takes the order. She tells me my code is invalid and that I’m not within the “Geo Fence” to use the app. I explain each time we have this issue that I open the app as I’m sitting at the menu board and that this shouldn’t be an issue. Of course, there’s nothing they can do about it because, “Sir. We know nothing about the app. You have to pull up and wait 15 minutes and try again”. Like….. whhhhaaaattttttt???????? I go into the front counter and the managers are completely oblivious to what occurred in the drive thru. No one has spoken to me. This is ridiculous. Just two nights before this incident, I order a chocolate chip cookie tote and I ask for them to be cooked fresh. I don’t mind waiting. They tell me to park in one of the spaces provided and and TWO occasions, have forgotten about my order and leave me sitting in the spot for over 30 minutes!!! I went inside to ask about it and they tell me that no one knew about the cookies and I needed to provide a receipt for proof of purchase!!! Then would have the unmitigated gall to ask me to do the survey on the receipt to rate my service for a free sandwich!!!! You got to be kidding me!!!!! Listen, y’all. Take your money and take your chances with the Burger King across the street. Your burger bun might taste like it was made and sitting under the heat lamp for 2 days but those fries gonna be hot and ready like those Little Caesar’s pizza’s.
  • EM
    elizabeth miles
    Dec 14, 2025
    1.0
    I ordered a Big Mac combo with extra pickles and extra Mac sauce with a fil-o-fish sandwich. I told them that I wanted all of my food dropped fresh and once again they didn't fix my order right. They didn't put any pickles on the Big Mac and the French fries were UNCOOKED/SOGGY. They literally put raw fries in my bag and I had to throw them away. This location employees are always lazy, have nasty attitudes, and don't even know how to cook the food correctly. I don't know how this location is even still in business and they could easily give customers food poisoning selling UNCOOKED FOOD ALL OF THE TIME. I will never patronize this location again.
  • AP
    Angelica Patterson
    Dec 12, 2025
    3.0
    I ordered a meal & cookies, I asked for hot cookies and was told to pull up, I waited 30 mins, then I knocked on the window to remind them they forgot about me.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 2591 Spring Rd, Smyrna, GA?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Is McDonald's drive-thru available 24/7?

Yes, the drive-thru at this McDonald's location is open 24 hours a day, every day of the week.