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Jimmy John's

3.6
(333 reviews)

Business Details

3100 Highlands Pkwy, Smyrna, GA
30082, United States
(678) 293-5855
https://locations.jimmyjohns.com/ga/smyrna/sandwiches-2182.html

About

Sandwich Restaurant

Location

Jimmy John's
3100 Highlands Pkwy, Smyrna, GA
30082, United States

Hours

Reviews

3.6
333 reviews
5 stars
146
4 stars
60
3 stars
37
2 stars
21
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude or unprofessional service from staff, particularly during delivery and drive-thru interactions.

Speed of Service

Many reviews highlight slow service, with multiple customers noting long wait times for orders, contradicting the brand's 'freaky fast' promise.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with incorrect orders, skimpy portions, and unsatisfactory food quality.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms, which detracted from the overall experience.

Staffing Issues

Numerous comments pointed to understaffing and operational challenges, leading to closed dining areas and inability to fulfill orders efficiently.
  • AA
    Ashley
    Feb 13, 2026
    5.0
    I’ve had the pleasure of interacting with Tiffani at the drive thru on a few different occasions and she is so friendly and accommodating, each and every time. That is very refreshing especially in today’s climate with customer service being at an all time low. Kudos to her!
  • JS
    Jabar Smith
    Feb 5, 2026
    5.0
    Great service l!
  • UR
    Uwe Rahn
    Mar 12, 2024
    1.0
    Slowest JJ ever. Waited 5mins to place order, waited another 25mins (!) at the window. Finally got my order, but no receipt in the bag. Tried to get someone, but nobody was paying attention anymore (nobody in line behind me, nobody inside). Fortunately the receipt was sitting within reach. Got out of my car, leaned in to grab it. Love JJ, but wont be back at this location. @Management: You need new staff!
  • RW
    Rod Wilson
    Mar 7, 2023
    5.0
    .....I stepped in to get a sandwich ....and while I stepped to the side to wait for my business to text me his order 25 construction workers walked in fron of me.....I was gonna just leave but I stayed in line....it was only 2 ladies behind the counter...taking orders....working the drive-thru and the phone....when I tell you they knocked it out of the park!!!!!......everyone got their food and I received mine with no problems and while I was prepared to sit and wait 35 mins they had me up outta there in 15......great job ladies wish I knew your names.....
  • AV
    Andre V.
    Apr 16, 2021
    1.0
    Not good to give you what you ask for. Mess up my order evry time. Not coming back again.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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