Jimmy John's

3.6
331 reviews
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Business Details

3100 Highlands Pkwy, Smyrna, GA
30082, United States
(678) 293-5855
https://locations.jimmyjohns.com/ga/smyrna/sandwiches-2182.html

About

Sandwich Restaurant

Location

Jimmy John's
3100 Highlands Pkwy, Smyrna, GA
30082, United States

Hours

Reviews

3.6
331 reviews
5 stars
144
4 stars
60
3 stars
37
2 stars
21
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude or unprofessional service from staff, particularly during delivery and drive-thru interactions.

Speed of Service

Many reviews highlight slow service, with customers frequently noting long wait times for orders, contradicting the brand's 'freaky fast' promise.

Food Quality

While some customers enjoyed the sandwiches, there were numerous complaints about incorrect orders, skimpy portions, and unsatisfactory food quality.

Cleanliness

Several reviews mention cleanliness issues, particularly in relation to the dining area and food preparation.

Staffing Issues

Customers reported frequent staffing shortages leading to operational inefficiencies, including locked doors and limited service availability.
  • DC
    Dometrice Clemmons
    Jul 22, 2025
    5.0
    I am a frequent Jimmy John’s customer. I’m also the owner of several franchises. I would have to say that the customer service at this location is top-notch and a great place to enjoy lunch or pick up sandwiches for meals for your family. The bathrooms were clean, so was the building for a food establishment; this is above average. I highly recommend this location. Let me not forget the courtesy and professionalism of the workers. This owner has a good team.
  • JM
    John Merrill
    May 24, 2022
    1.0
    Workers are unresponsive and unfriendly. Sat at the drive thru for 5 minutes with no response and took honking at the window twice to get them to take my order…and then took 10 minutes for 2 sandwiches when the inside was closed…not freaky fast
  • MT
    Maurison Thomas
    Aug 21, 2021
    5.0
    Sandwich was much smaller portion than I expected for the price. Could have gotten a chicken sandwich meal at chic filet for much less. Guess you pay for convenience - in and out in a jiffy.
  • DB
    Dewayne Breedlove
    May 23, 2018
    5.0
    Philly cheese steaks are very long but they're also very skinny to give the appearance of a large sub
  • PF
    Paul Forté
    Oct 27, 2016
    4.0
    Typical Jimmy John's fare, occasionally subpar customer service.
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