Five Guys

Reviews

• BB

  BN

  1 day ago
  1.0
  Horrible service from manger Rodney. Placed a call in order on 2/25. When picking up my order the worker called my name twice and handed me someone else’s order. I get home, see that it’s something I can’t even attempt to eat, and call back. Initially I am told I would have to return same day for remake. I ask to speak to a manager (Rodney) and explain I am too far away and how it is a huge inconvenience to not receive what I paid for. He offers that I probably picked up the wrong bag which is completely false. After too much back and forth, he finally agrees to let me pick up a refund “as long as I don’t wait too long”. The next time I’m in the area 3/1 I call ahead to make sure he was there but when I show up, I get a million excuses as to why he can’t give me a full refund and offers gift cards instead. After way too much back and forth again I FINALLY get a refund which in no way compensated me for the inconvenience. I will NOT be back!
• MC

  Marisa Couture

  3 days ago
  2.0
  Came in tonight 2/28 at 8:30pm. I ordered jalapeños on my burger and thankfully we were dining in because when I got my burger there were no jalapeños on it. I went to the counter and stated that the jalapeños were missing thinking it was a simple oversight and I’d take them on the side. The kid tells me “oh we gotta cut some in the back” I’m sorry but you all don’t close until 11pm. There shouldn’t be anything missing on the line with nearly 3 hours left in service unless you are physically out of it in the building, and if that is the case it should be communicated to the guest upon ordering. That wasn’t the case here. The case here was laziness. Laziness is not how you run a business
• SF

  Steve Freeman

  4 days ago
  3.0
  Ok Burger, Nice employees they were having fun 7 employees (no customers in restaurant) for 2 bugers and 2 fries...RIDICULOUS PRICES 🤣 2 Burgers 2 Fries and I gave a 20% Tip..... for why ..I am not sure...LoL I tipped so they would do THEIR JOB well $56 I think next time I will go to Texas Roadhouse grill and sit down and be waited on by friendly professional staff and have 2 12oz NY Strips 2 sides ea steak and 2 baskets of bread and 2 cokes for the Exactly the Same Amount of Money $56🤣🤣 Maybe when the Robots replace employees 5guys can sell 2 Burgers and 2fries for what they are worth about $20 Man, I am glad I dont own a Franchise 🤣🤣🤣 Good luck...the math doesn't work. LoL
• MA

  Melondy Abrams

  Feb 17, 2026
  1.0
  The absolute worse experience- I arrived at 7pm to locked doors, chaos, and rude staff- they had a promotion and apparently forgot to alert the staff- they were not taking any more orders in store at 7pm - I asked if I could place and order online and she rudely said I wouldn’t get the food - I drove to a different location and the code didn’t work but they were nicer
• RO

  Rickisa Owens

  Feb 5, 2026
  5.0
  I can’t tell you how many times I walk into a restaurant and am met with poor attitudes and no greeting. That was not the case here. Rodney, the associate who helped us, completely changed the experience. Even though the store was busy, he greeted us right away with a smile. When I asked how his day was going, he honestly said it had been crazy, yet he still showed up with great energy and excellent customer service. That kind of attitude makes a difference. Rodney deserves a raise… or at least make him a shift manager, LOL. Because of him, this visit stood out in the best way.

Frequently Asked Questions About Five Guys