Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4500 West Village Pl. in Smyrna is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,129 reviews
5 stars
665
4 stars
250
3 stars
97
2 stars
44
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and poor handling of complaints.
Food Quality
Food quality is generally praised, but some customers noted inconsistencies in taste and preparation, particularly with burgers and fries.
Pricing
Many customers expressed concerns about rising prices, feeling that the cost does not match the value received.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect preparations.
Cleanliness
The restaurant's cleanliness received positive mentions, although some customers noted areas for improvement.
- RUR. Ulloa4 days ago5.0Great like always. They keep quality, sizes and their flavor is great all the time.
- NPNicholas PontrelliOct 31, 20255.0This location has great standards. Come here for a quality 5 Guys Burgers and Fries experience. Awesome milkshakes. Nuff said.
- CGclarence griffinOct 25, 20251.0Service was poor witnessed a lady get mistreated then they gave me two half portions of fries had to buy another one they were too busy talking bout the girl they disrespected then taking care of the guest that just spent money! Trash portions don’t recommend
- LRLinda RichardsOct 24, 20255.0The crew members were friendly and attentive. The food was prepared quickly. Plus, it was delicious.
- TTTiffany ThomasOct 5, 20251.0This lady was so rude to my young son and I during our first time experience at any Five Guys. After being belittled and some back and forth, I asked for a refund in which she did eventually after several condescending comments but did not refund my tip. I asked for her name and she said she didn’t have to give me her name (I agree) before walking off and posing for this photo.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 4500 West Village Pl. accept reservations?
No, Five Guys at 4500 West Village Pl. does not accept reservations.
What are the hours of operation for Five Guys in Smyrna?
Five Guys in Smyrna is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery services?
Yes, delivery is available daily from 11:00 AM to 9:30 PM at this location.
What payment methods are accepted at Five Guys Smyrna?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order Five Guys through a mobile app?
Yes, you can order Five Guys through their mobile app available on iOS and Android, or via their online ordering website.
Are there gluten-free or vegetarian options at Five Guys Smyrna?
While buns and certain condiments contain gluten, sandwiches can be ordered without a bun using wraps or bowls. The veggie sandwich uses a mix of peppers, onions, and mushrooms, not a veggie patty. Note that cross-contamination is possible.
Does Five Guys Smyrna offer outdoor seating and is it wheelchair accessible?
Yes, they offer outdoor seating and have wheelchair accessible entrance, seating, parking, and restrooms.
What nearby places can I visit before or after dining at Five Guys Smyrna?
You can visit McCray's Tavern West Village, a sports bar and gastropub, or enjoy desserts at CamiCakes Creamery nearby. For drinks, Zama Mexican Cuisine & Margarita Bar is also close by.
Is there a convenient hotel near Five Guys Smyrna for out-of-town visitors?
Yes, the Marriott hotel is nearby, offering accommodation options close to Five Guys Smyrna.
How can public transit users find Five Guys in Smyrna?
While no specific transit stations are listed, Five Guys is located in West Village Plaza at 4500 West Village Pl., close to multiple popular local businesses, making it easily accessible when visiting the area.