Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4500 West Village Pl. in Smyrna is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,137 reviews
5 stars
668
4 stars
252
3 stars
97
2 stars
45
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising staff friendliness while others reported rude and unhelpful interactions.
Food Quality
Food quality is generally praised, but some customers noted inconsistencies in taste and preparation.
Pricing
Many customers feel that prices are too high for the portion sizes and quality offered.
Cleanliness
The establishment is often described as clean, although some reviews mentioned a need for improved hygiene.
- CKCayla Kato4 days ago1.0I placed a order. My order was completely incorrect. I went in three days later to get a remake as the manager told me that I could they refused to remake my order just pretty much giving my money away to restaurants that suck and don’t give a damn about customer service
- RARobert Allen6 days ago5.05 Guys is one of my favorite burger places with a variety of burgers, hot dogs, shakes and fresh cut fries everyday. My favorite is the double cheeseburger with fresh cut Jalepeno.
- LJLynette JonesDec 28, 20255.0Love these burgers 🍔!
- T0TimeTraveller 007Dec 20, 20252.0To the manager: if you have perain handling food (raw meat, etc) with gloves on, and he/she comes to the register to take an order wearing those same gloves, they need to switch to a new pair when returning to handle the food. People are watching. And nobody wants to get sick because of carelessness.
- PPPhillip ParksNov 26, 20251.0Just had the worst experience ever at five guys. I called and asked for the manager. A Hispanic lady answers and asked me why am I calling during lunch. I ignored the question and asked for the manager. She hung up the phone in my face. I called back she started yelling. I asked for the manager again. She put me on hold and walked to the manager and literally lied about the entire conversation. I heard her say the name will. So I think Will came to the phone. He sounded black, not really sure if Will is his name. He comes to the phone very aggressive. I Asked who am I speaking with, is this the manager. He then asked why do I want to know who he is. I calmly began to explain to him the situation I just had with his employee and wanted to speak to the general manager to make a complaint. He hung up in my face. I’m done with this five guys location. They act too street here. I be thinking I might get into a fight or get stabbed by one of the employees. The food is good. I’ll just start going to a new location. And recommend that my friends and family do the same thing. Shouldnt have to pay to deal with ratchet, ignorant employees in hopes of getting a good meal. Hopes the owner sees this
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 4500 West Village Pl. accept reservations?
No, Five Guys at 4500 West Village Pl. does not accept reservations.
What are the hours of operation for Five Guys in Smyrna?
Five Guys in Smyrna is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery services?
Yes, delivery is available daily from 11:00 AM to 9:30 PM at this location.
What payment methods are accepted at Five Guys Smyrna?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order Five Guys through a mobile app?
Yes, you can order Five Guys through their mobile app available on iOS and Android, or via their online ordering website.
Are there gluten-free or vegetarian options at Five Guys Smyrna?
While buns and certain condiments contain gluten, sandwiches can be ordered without a bun using wraps or bowls. The veggie sandwich uses a mix of peppers, onions, and mushrooms, not a veggie patty. Note that cross-contamination is possible.
Does Five Guys Smyrna offer outdoor seating and is it wheelchair accessible?
Yes, they offer outdoor seating and have wheelchair accessible entrance, seating, parking, and restrooms.
What nearby places can I visit before or after dining at Five Guys Smyrna?
You can visit McCray's Tavern West Village, a sports bar and gastropub, or enjoy desserts at CamiCakes Creamery nearby. For drinks, Zama Mexican Cuisine & Margarita Bar is also close by.
Is there a convenient hotel near Five Guys Smyrna for out-of-town visitors?
Yes, the Marriott hotel is nearby, offering accommodation options close to Five Guys Smyrna.
How can public transit users find Five Guys in Smyrna?
While no specific transit stations are listed, Five Guys is located in West Village Plaza at 4500 West Village Pl., close to multiple popular local businesses, making it easily accessible when visiting the area.