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Brand Certified

Chipotle Mexican Grill

2.2
(748 reviews)

Business Details

5131 S Cobb Dr SE, Smyrna, GA
30080, United States
(470) 826-0044

About

Mexican Restaurant
Chipotle South Cobb Drive is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5131 S Cobb Dr SE, Smyrna, GA
30080, United States

Hours

Reviews

2.2
748 reviews
5 stars
154
4 stars
59
3 stars
34
2 stars
40
1 star
461

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers praised the freshness and taste of the food, many others complained about over-salting, incorrect ingredients, and unsanitary conditions.

Cleanliness

Numerous reviews highlighted issues with cleanliness, including dirty kitchen areas and unsanitary dining conditions.

Staff Attitude

There were mixed reviews about staff friendliness, with many customers noting rude or inattentive behavior from employees.
  • MM
    michael
    Feb 24, 2026
    5.0
    I always go inside and watch them make my order so its correct. Fresh, delicious meats, veggies, beans, and side items. Love the new high protein menu. You can order an extra side of meat too. This chain serves natural ingredients, not processed foods.
  • MQ
    Miesha Quinn
    Feb 23, 2026
    1.0
    Staff does not pay attention. Try to rush you out at the door without paying attention to how they make your meals and what you want worst location ever this is two minutes from my house, but I would rather drive 20 minutes to a different chipotle for better service the ladies have attitudes & the kitchen is always dirty. Definitely would rather go to the one in Mableton instead way better service there
  • AD
    ariyah denise
    Feb 22, 2026
    1.0
    i ordered a burrito with chicken & extra chicken. i cut my burrito in half & bite one side & it was filled with just rice. no extra chicken in site. i called the store to try to get an understanding on what happened & no answer. this is unacceptable. hopefully someone can reach out after i leave this review! do better !
  • HA
    Humberto Acosta Avelar
    Feb 15, 2026
    3.0
    On January 25, 2026, I ordered three double high-protein chicken burritos and was satisfied with the order. Based on that experience, I placed the same order again on February 14, 2026. However, one of the burritos was incorrectly prepared and filled with black beans instead of chicken. I discovered the mistake after returning home and was unable to come back to the store. I expect this issue to be addressed and a replacement for the incorrect burrito provided.
  • CS
    Cecilia Sanchez
    Jan 23, 2026
    2.0
    We ordered our food for pickup. The app stated the food would be ready by 12:20pm. I arrived at 12:25 giving them an extra 5 min just in case. I pull into the establishment with the drive thru wrapped around the building and the line inside almost going out the door. I understand chipotle is usually busy. The drive through line didn’t move for almost 5 min, so I decided to just pick it up inside. (It was raining, so I wanted to stay inside my car if I could). The inside was just as slow. It seemed very chaotic and understaffed. There were probably 7 people waiting to pick up and then of course the regular line. I felt bad for the workers. I waited over 40 min for my pick up order. Missed my lunch break window and was late going back. But I had already paid. When it was finally ready, when I took it back my coworkers order was incorrect. They didn’t offer any apologies or maybe just like a free bag of chips for the wait/inconvenience. I will be avoiding this chipotle establish. Especially for work lunches.

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