Tropical Smoothie Cafe

Reviews

• JS

  Jhmyra Sparks

  4 days ago
  1.0
  I’ve been a loyal customer of this location for a long time, but I’m extremely disappointed with how I’ve been treated over the past month. I was involved in a car accident in their parking lot, and a manager kindly informed me that the incident was captured on their security cameras. She even replayed the footage and told me I would need to contact the district manager to request access. Since then, I have emailed the district manager three times and followed up with a phone call through another manager, who told me I should be hearing back soon. It has now been a month, and I still haven’t received any response. At this point, I feel ignored and strung along. If the answer was simply “no, we can’t provide the footage,” they could have communicated that from the beginning. Because of the lack of communication, I’ve had to delay updates to my insurance claim, hoping for footage that I now realize I may never receive. This experience has been frustrating and unprofessional, especially for a loyal customer. Clear communication would have gone a long way.
• JJ

  joshisthebomb15

  5 days ago
  1.0
  Place is just absolutely garbage. Smoothies over priced and taste like water downed and cheap. $15 for two smoothies. Should be a crime. 10/10 don’t recommend, smoothie king is where it’s at.
• OJ

  Ollie Johnson

  Oct 11, 2025
  1.0
  Rude workers , and always out of ingredients.
• TK

  Tio Kill

  Sep 19, 2025
  1.0
  Absolute horrible there service is horrible there workers and managers are horrible always off track done seen a couple of roaches in there I just wouldn’t recommend this one to go to.
• KD

  Kira Delsol

  Sep 18, 2025
  1.0
  Close this location down until you can properly retrain staff and management. What I experienced today was pure chaos. From start to end i had to repeat my order several times on the intercom and at the window. My order was completely wrong I was initially given the wrong smoothie which i had to repeat the one I ordered again for the fourth time. Not only that i specifically asked no tomatoes on my flatbread after waiting in the drive-thru for 10mins and repeating the order 5 times i still got tomatoes as well as a threw together flatbread that was cold. I requested and paid for sweet potatoes for my side which is an up charge. Only to be told after paying that they don’t have anymore I then requested another premium side of corn all to be given a reg bag of chips. These employees do not work well together in an orderly fashion. Due to the time frame I was on I did not have time to voice my concerns in store but the location is an absolute mess.

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