VJ
Vanessa Jupiter
Dec 9, 2025
This was my fifth or sixth visit, and somehow I still believed this place would improve, but today proved that while the food is good enough, the customer service has fully committed to being the villain of its own story. The woman making the drinks, more than likely the owner or manager, greets customers with the energy of someone who resents the concept of commerce itself, staring through people like they wandered into her living room uninvited before flatly asking “What can I get you?” as if it physically pains her to speak. I ordered my sandwich, sat down, and later returned to order a drink once I was ready. The board listed a blueberry basil tonic with no ingredients and absolutely no hint of espresso, so naturally I assumed it was a normal fruity sparkling drink and not a covert caffeine operation. The ponytail cashier helped me this time, and bless her, she was the only person in that entire establishment who behaved like serving customers is not a personal attack. She handed me the drink, which immediately looked like iced coffee instead of anything berry related, so I asked if it had espresso in it, and before she could answer, the woman behind her materialized with an irritated “Yeah, it has espresso,” as if I was supposed to divine that information through psychic powers. I mentioned the board did not say that, and she fired back with “It is on the menu,” which would have been impressive if it were remotely true, because the drink was not listed anywhere and none of the tonics had ingredients, meaning she was both rude and wrong at the same time. When I pointed this out, she shrugged and said “Yeah, I have to add that” with the enthusiasm of someone reading court ordered apologies, then rolled her eyes when I asked for it to be remade without espresso, as if leaving out a shot of coffee jeopardized the entire business model. The ponytail cashier stepped in again to prevent the moment from becoming a full customer service disaster, apologized for a mistake that was not hers, and handled the remake while the woman delivered the replacement with a passive aggressive “Here is your drink,” sliding it across the counter like she was sacrificing something priceless instead of correcting her own oversight. At this point the whole atmosphere felt like a discount imitation of Dick’s Last Resort, except you are not paying to be insulted here and the rudeness is not a comedic gimmick. It is simply the default setting, no humor, no theme, no self awareness. She carries herself like she is plating Michelin star cuisine when in reality the food is good but nowhere near the level of attitude she serves with it, and I say that as someone who has eaten in actual French cafés where the customer service is famously blunt yet still manages to be more welcoming than this. And honestly, this entire situation could have been avoided if the drink description simply listed what was in it. I did not order coffee, I did not expect coffee, and the board did not say coffee. That is the entire point. If your idea of a relaxing outing includes feeling like a burden while handing over your hard earned money, then this will be your place, but if you prefer to be treated like an actual human being instead of an interruption, Savannah has plenty of cafés that manage to offer good food, transparency, and basic respect all at the same time. And with that, this espresso infused saga ends here, because the only thing stronger than that drink was the unnecessary superiority complex that came with it.