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McDonald's

2.7
(1494 reviews)

Business Details

8745 Roswell Road, Sandy Springs, GA
30350, United States
(770) 993-8513
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8745 Roswell Road, Sandy Springs, GA
30350, United States

Hours

Reviews

2.7
1,494 reviews
5 stars
388
4 stars
193
3 stars
174
2 stars
117
1 star
622

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, with some describing aggressive interactions.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.

Speed of Service

Customers consistently complained about long wait times, both in the drive-thru and inside the restaurant.

Food Quality

Several reviews mentioned issues with food quality, including cold meals and undercooked items.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendly and helpful service.
  • RR
    RobocoAp
    3 days ago
    1.0
    Yiyecekler çok güzel fakat sos sayıları neden hep yanlış veriliyor. Kendime göre sos seçiyorum ama onlar kafalarına göre veriyor bu birçok şubede aynı. Kipskta fiş vermiyor verse ankette bu durumu bildireceğim. İçecek makinesi çalışmıyor.
  • MB
    Ms. Boyce
    Feb 16, 2026
    1.0
    I am writing this review to express my disappointment with my recent order experience at your restaurant this evening. I placed my order through the McDonald’s app so that my grandson and I could quickly pick up our food through the drive-thru. Unfortunately, the experience was anything but quick or smooth. After providing my order number at the speaker, we were instructed to pull to the second window. When the young lady proceeded to hand me my large sweet tea (light ice), the cup was almost completely filled with ice. I had to ask for it to be corrected. After the ice was removed and the drink was refilled, we were asked to park along side two other cars waiting on food. As I waited I was going to drink my large sweet tea. Unfortunately, the tea appeared to be unsweet instead of sweet, making it undrinkable. I then had to go inside the restaurant to request a different drink, which defeated the purpose of ordering ahead. Once home, I discovered that my Big Mac was assembled incorrectly. Both meat patties were placed under the middle bun, leaving no patty under the top bun. Additionally, the fries were only about half full. Between the long wait, incorrect drink (twice), improperly assembled sandwich, and underfilled fries, this was an extremely poor experience all around. I expect better quality control and service, especially when using the mobile ordering system. I frequent this location because it's convenient and the food is usually okay, but after tonight I will not. Pictures posted below.
  • SA
    Secret Allison
    Feb 12, 2026
    5.0
    I want to give a shout out to Tawanna grant I loved her energy I loved how she gave my food to me. Customer service fits her so good. That’s how it’s suppose to be done.
  • LL
    LadyViolist
    Feb 7, 2026
    1.0
    Drove all the way home to find my meal was missing the protein/nuggets. No one picked up the phone when I tried to call for help, and the voicemail box is full. Food costs so much now, so eating out is a treat. I feel robbed of my money and time. Be careful where you spend your dollars, you may be throwing them to the wind at this location.
  • CF
    Christina Fascia
    Jan 28, 2026
    1.0
    Will never go again I was scared the lady who worked there was going to attack me! I was waiting for the food, she handed it to me, I walked out. I’m almost to my car and I hear this aggressive tone deep woman’s voice yelling “maam” I turned around and walked back towards her and she was saying why did I take an order that’s not mine do I have a uber and something’s else but she was talking fast and very hostile. I told her I didn’t know that it was my Coworkers food as I had showed the other lady my screen shot, and they handed me the food I was just leaving with what they gave me! She grabbed the food bag, I didn’t let go at first because it’s like why are you touching me or the bag and being so hostile, she was jerking and shaking it I thought she was going to hit me so I let go! Don’t go here! They don’t know what they’re doing, and are taking it out on the customers, I’m considering calling the police if corporate doesn’t respond to the report I made because as someone who has 10 years manager experience , it is unacceptable to yell, chase, be verbally and physically aggressive towards a customer, especially when your at fault for giving the customer the wrong order. I will update with the response from corporate.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 8745 Roswell Road, Sandy Springs?

McDonald's is open from 5:00 AM to midnight Monday through Wednesday, and Sunday. On Thursday, it's open from 5:00 AM to 2:00 AM, Friday from 5:00 AM to 4:00 AM, and Saturday 24 hours.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, the McDonald's at 8745 Roswell Road has a drive-through. Hours are 5:00 AM to midnight Monday through Wednesday, 5:00 AM to 2:00 AM Thursday, 5:00 AM to 4:00 AM Friday, 24 hours on Saturday, and 4:00 AM to midnight Sunday.

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