Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unprofessional behavior from staff, with some describing aggressive interactions.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Speed of Service
Customers consistently complained about long wait times, both in the drive-thru and inside the restaurant.
Food Quality
Several reviews mentioned issues with food quality, including cold meals and undercooked items.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendly and helpful service.
RR
RobocoAp
3 days ago
1.0
Yiyecekler çok güzel fakat sos sayıları neden hep yanlış veriliyor. Kendime göre sos seçiyorum ama onlar kafalarına göre veriyor bu birçok şubede aynı. Kipskta fiş vermiyor verse ankette bu durumu bildireceğim. İçecek makinesi çalışmıyor.
MB
Ms. Boyce
Feb 16, 2026
1.0
I am writing this review to express my disappointment with my recent order experience at your restaurant this evening.
I placed my order through the McDonald’s app so that my grandson and I could quickly pick up our food through the drive-thru. Unfortunately, the experience was anything but quick or smooth.
After providing my order number at the speaker, we were instructed to pull to the second window. When the young lady proceeded to hand me my large sweet tea (light ice), the cup was almost completely filled with ice. I had to ask for it to be corrected. After the ice was removed and the drink was refilled, we were asked to park along side two other cars waiting on food. As I waited I was going to drink my large sweet tea. Unfortunately, the tea appeared to be unsweet instead of sweet, making it undrinkable. I then had to go inside the restaurant to request a different drink, which defeated the purpose of ordering ahead.
Once home, I discovered that my Big Mac was assembled incorrectly. Both meat patties were placed under the middle bun, leaving no patty under the top bun. Additionally, the fries were only about half full.
Between the long wait, incorrect drink (twice), improperly assembled sandwich, and underfilled fries, this was an extremely poor experience all around. I expect better quality control and service, especially when using the mobile ordering system.
I frequent this location because it's convenient and the food is usually okay, but after tonight I will not. Pictures posted below.
SA
Secret Allison
Feb 12, 2026
5.0
I want to give a shout out to Tawanna grant I loved her energy I loved how she gave my food to me. Customer service fits her so good. That’s how it’s suppose to be done.
LL
LadyViolist
Feb 7, 2026
1.0
Drove all the way home to find my meal was missing the protein/nuggets. No one picked up the phone when I tried to call for help, and the voicemail box is full. Food costs so much now, so eating out is a treat. I feel robbed of my money and time. Be careful where you spend your dollars, you may be throwing them to the wind at this location.
CF
Christina Fascia
Jan 28, 2026
1.0
Will never go again I was scared the lady who worked there was going to attack me! I was waiting for the food, she handed it to me, I walked out. I’m almost to my car and I hear this aggressive tone deep woman’s voice yelling “maam” I turned around and walked back towards her and she was saying why did I take an order that’s not mine do I have a uber and something’s else but she was talking fast and very hostile. I told her I didn’t know that it was my Coworkers food as I had showed the other lady my screen shot, and they handed me the food I was just leaving with what they gave me! She grabbed the food bag, I didn’t let go at first because it’s like why are you touching me or the bag and being so hostile, she was jerking and shaking it I thought she was going to hit me so I let go!
Don’t go here! They don’t know what they’re doing, and are taking it out on the customers, I’m considering calling the police if corporate doesn’t respond to the report I made because as someone who has 10 years manager experience , it is unacceptable to yell, chase, be verbally and physically aggressive towards a customer, especially when your at fault for giving the customer the wrong order.
I will update with the response from corporate.
What are the regular operating hours for McDonald's at 8745 Roswell Road, Sandy Springs?
McDonald's is open from 5:00 AM to midnight Monday through Wednesday, and Sunday. On Thursday, it's open from 5:00 AM to 2:00 AM, Friday from 5:00 AM to 4:00 AM, and Saturday 24 hours.
Does this McDonald's location offer drive-through service and what are its hours?
Yes, the McDonald's at 8745 Roswell Road has a drive-through. Hours are 5:00 AM to midnight Monday through Wednesday, 5:00 AM to 2:00 AM Thursday, 5:00 AM to 4:00 AM Friday, 24 hours on Saturday, and 4:00 AM to midnight Sunday.
Can I order McDonald's delivery in Sandy Springs, and what are the delivery hours?
Yes, delivery is available from 5:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM Friday and Saturday.
What services are available for customers at this McDonald's?
Customers can use drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
What payment options does McDonald's accept at this location?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a McDonald's mobile app available for ordering at this location?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store, with quick links for easy access.
Are there nearby coffee shops to McDonald's at 8745 Roswell Road where I can grab a drink?
Yes, Starbucks is nearby and offers coffee and other drinks if you want a different option or want to grab coffee before or after visiting McDonald's.
What other fast food options are close to McDonald's on Roswell Road?
Nearby fast food options include Wingstop, Jersey Mike's Subs, Arby's, and Chipotle Mexican Grill, offering a range of choices if you're looking for variety.
Are there any nearby places for dessert or snacks near McDonald's in Sandy Springs?
The Carnival offers ice cream and desserts nearby, perfect for a sweet treat after your meal at McDonald's.
Can customers find any fitness or wellness centers near this McDonald's location?
Yes, Youfit Health Clubs is nearby for fitness activities, and Shes Stunning Boutique Spa and Body offers spa and beauty services close to McDonald's.
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