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Dunkin'

2.8
(195 reviews)

Business Details

(678) 686-6354
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Sandy Springs, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5660 Roswell Road, Sandy Springs, GA
30342, United States

Hours

Reviews

2.8
195 reviews
5 stars
70
4 stars
12
3 stars
10
2 stars
13
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and food prep areas.

Inconsistency

Many customers experienced inconsistency in their orders, particularly with drinks and food quality.

Staff Attitude

Several reviews mentioned unprofessional and unfriendly behavior from staff, impacting the overall customer experience.

Management Issues

There were complaints about poor management practices, including lack of staff training and oversight.
  • AT
    Artist-Admin Team
    Feb 21, 2026
    1.0
    I would like to know what is floating in my coffee. This is the second time and now I’m official grossed out.
  • AE
    Alejandro Encarnacion
    Feb 11, 2026
    1.0
    It’s almost impressive how often they get your order wrong. I regularly get completely incorrect items intended for other customers.
  • JJ
    JM
    Jan 20, 2026
    5.0
    There is one woman (who i think is the manager) that is consistently kind, quick, and makes this dunkin shine!!! i see her make drinks, train new hires, work the drive thru, ect.. she is a rockstar and we keep going back specifically for her!
  • RR
    Ruth
    Jan 12, 2026
    2.0
    Got to Dunkin Prado location at 5:03am and placed an order through the app. She told me to proceed to the window and when I get to the window, she told me to go to the front and wait in my food would be brought out shortly. The donut was missing from my order so I walked inside to tell her my donut was missing and the snackin bacon was cold. I didn't realize that it was served cold because I've just always must've gotten it fresh but this time it was cold so I mentioned that when I went in to get the donut as well. She immediately said "The bacon is premade, so it's always cold" But in my case, it just hasn't ever been as cold or as hard. She finally said it's an option to warm it up so I asked her to warm it up and then she went and set up the oven and then came back and asked me "the bacon?" I took it out the bag and gave it to her, and she chucked it into the trashcan. And proceeded to make a new batch of bacon. Anyways, this experience was really uncomfortable and I wanted to order something else, but Her attitude just sucked really bad and I didn't wanna talk to her anymore, and the other girl was just completely distracted by opening creamers. I really just wanted the donut that I paid for... and I hate an attitude. The date is 1/12.
  • CM
    Claudia Murphy
    Jan 9, 2026
    1.0
    I have absolutely no problem with tipping, actually I'm an over tipper but since when were we asked to tip BEFORE we pay for our coffee?? I went to the drive thru for ONE cup of coffee and was handed the tip pad and told I had to tip BEFORE I pay!!!!!!!! That's one of the reasons I left greedy Starbucks. DUNKIN DO BETTER. Customers don't want to be asked to tip BEFORE we pay for our coffee.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 5660 Roswell Road, Sandy Springs?

Dunkin' is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' at this location offer delivery and pickup options?

Yes, delivery is available daily from 6:00 AM to 8:00 PM, and curbside pickup is also offered.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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