Dunkin'

2.8
184 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Sandy Springs, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5660 Roswell Road, Sandy Springs, GA
30342, United States

Hours

Reviews

2.8
184 reviews
5 stars
68
4 stars
12
3 stars
9
2 stars
12
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Order Accuracy

Frequent complaints about incorrect orders and inconsistent quality of food and drinks.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the store, including dirty restrooms and food preparation areas.

Speed of Service

Customers experienced long wait times in both drive-thru and in-store, often leading to frustration.

Positive Staff Interactions

Some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences amidst the negative feedback.
  • EJ
    Eric Jenks
    3 days ago
    1.0
    Horrible. Laziest workers ever. 3 different people came in from drive thru because their orders were wrong. I ordered 2coffees and , it took 10 minutes.
  • KC
    K Coop
    4 days ago
    2.0
    The coffee is inconsistent and everyone needs customer service training. It is never okay to tell a customer, "Can't nobody even hear you!" Never again
  • KR
    King Reginald
    6 days ago
    1.0
    I thought I was the only one. I'm realizing that this place has a pattern of bad habits. I was on Vacation from FL. Came here with my family otw back home. The guy at the register act like I was an inconvenience to him and had his pants hanging down with his boxers showing. He act like he couldn't open his mouth and talk up. All the tables were dirty. The donuts and drink was OK or maybe because I was starving and I didn't eat my food because the chicken wasn't done and the bagel was like a small rock. Never seen a bagel look like that before. I never write reviews or complain much but I spent almost $40 dollars for this BS and my wife was very disappointed. I took a survey to share my experiences and got a coupon where I can get a free donut if I purchase a drink. Lol. We go to dunkin donuts at home all the time and never had an experience like this. This store needs to be ashame and take responsibility and fix this place before it gets taken over by robotics. I know this because I work with robotics for a living and AI is coming for places like this because people are lazy now a days and think everything is a joke. Good luck on your future.
  • LM
    Lauren Mitchell
    Nov 9, 2025
    1.0
    Disgusting. The restaurant is gross and needs a thorough clean. The food prep area looks sus, and their bathroom is abysmal. And on top of that they’re one of those places with a code for the bathroom. That’s just a crumby business practice. If you’re going to charge people to use their bathroom you could at least sweep the floor and stock toilet paper.
  • AH
    Abbey Hawkins
    Nov 7, 2025
    2.0
    I know this Dunkin is employed by mostly younger adults and I’m pretty gracious about how they’ve acted a few times I’ve been here.. but today was pretty bad. The young lady at the drive thru had to yell to get someone to make my food. And apparently it was taking awhile so they pulled me up front. When I got my food I went to bite into it and it was still frozen.. I don’t think I’ll be ordering food from yall again.. I’ll just stick to drinks.. and I might just go the extra few miles to the Dunkin down the road..

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 5660 Roswell Road, Sandy Springs?

Dunkin' is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' at this location offer delivery and pickup options?

Yes, delivery is available daily from 6:00 AM to 8:00 PM, and curbside pickup is also offered.