Chipotle Mexican Grill

3.1
864 reviews
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Business Details

5920 Roswell Rd, Sandy Springs, GA
30328, United States
(404) 252-2998
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Sandy Springs is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5920 Roswell Rd, Sandy Springs, GA
30328, United States

Hours

Reviews

3.1
864 reviews
5 stars
285
4 stars
144
3 stars
81
2 stars
79
1 star
275

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked rice, stale chips, and poorly prepared ingredients.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was not clean, with dirty tables and unsanitary food handling practices.

Inconsistent Experience

Customers experienced significant variability in service and food quality, with some visits being satisfactory while others were disappointing.

Stock Availability

Frequent complaints about the restaurant being out of key ingredients and running out of food items before closing.
  • RW
    Reid Williams
    Oct 27, 2025
    3.0
    Rice was like plastic, both chewy and rock hard pieces. Steak was awful. The guy piecing together the burritos and bowls just simply could not care less about being there 😂 disappointing to go and spend your money to have an experience like that.
  • DM
    Denise Louise Manacop
    Oct 25, 2025
    3.0
    Guac isn’t salted. Shallots weren’t cut. Food wasn’t it.
  • JJ
    John Jones
    Oct 14, 2025
    5.0
    Always able to get my food fast along with a friendly smile and attentive server.
  • AD
    Awantee. D
    Oct 10, 2025
    1.0
    Ordered a bowl for pickup. It took a longer time to prepare than it does for other Chipotle locations we've been to. But that's okay. The biggest problem was that the rice was not cooked properly at all. Big disappointment. On reading other reviews, I see some going all the way back to 8 years mentioning the undercooked rice. Talk about consistency.
  • MW
    Monisha Watkins
    Sep 27, 2025
    3.0
    Came in and got a bowl. Went home to eat it and realized the rice was hard and undercooked. Really disappointed because I wanted to eat it but couldn't.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Sandy Springs?

Chipotle Mexican Grill in Sandy Springs is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Sandy Springs, GA?

Chipotle is located at 5920 Roswell Rd, Sandy Springs, GA 30328, near Egg Harbor Cafe in Fulton.