Numerous customers reported slow service, with some waiting over 30 minutes for their orders and experiencing rude or unhelpful staff.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about watery smoothies and incorrect orders.
Staff Friendliness
While some customers praised the friendliness of certain staff members, others reported rude behavior and lack of acknowledgment from employees.
Cleanliness Concerns
Multiple reviews highlighted cleanliness issues, particularly in the bathrooms and food preparation areas.
Positive Experiences
Despite the negative feedback, there were also positive comments about the delicious smoothies and food, as well as some staff members providing excellent service.
JP
J P
Dec 9, 2025
1.0
This is the slowest service at a tropical smoothie cafe I've ever witnessed. By far the poorest service ever experienced! I wish I'd paid cash so I could get fast refund and leave. 35mins for a smoothie is disgusting!!!
CP
Cousin PJ
Sep 21, 2025
5.0
Giancarlo and Andy hooked me up!! Both Gents are highly professional, courteous, and made my order to perfection, with minimal wait time. You'll enjoy your visit at this TSC, so stop on by 🙂
BW
Ben Wolosick
Sep 18, 2025
1.0
Ordered online and they weren’t even open! At least they got my money though!
LE
Lion Eagle
Aug 26, 2025
5.0
The staff was amazing, great and fresh food too
WT
Will Thomas
Aug 15, 2025
1.0
The workers began playing incredibly inappropriate and vulgar music while we were in the store, when asked to stop we were told to “pipe down” and they could play what they want, continued to be rude and played sexual songs while my girlfriend and her other female friends were in the store. Incredibly rude staff, will not be returning ever, and would not ever recommend anyone go either. This happened August 15th at 7:00.
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the operating hours for dine-in at Tropical Smoothie Cafe?
The dine-in hours are 7:00 AM to 9:00 PM Monday to Friday, 8:00 AM to 9:00 PM on Saturday, and 9:00 AM to 8:00 PM on Sunday.
Can I order delivery from Tropical Smoothie Cafe?
Yes, delivery is available from 7:00 AM to 7:00 PM Monday through Saturday, and until 8:30 PM on Sunday at this location.
What types of pickup services are offered?
Tropical Smoothie Cafe offers in-store pickup and curbside pickup services from 9:00 AM to 7:00 PM Monday through Saturday and 10:00 AM to 5:00 PM on Sunday.
Does Tropical Smoothie Cafe offer online ordering?
Yes, you can order ahead online or through their mobile app for in-cafe pickup, curbside pickup, or delivery.
What payment methods are accepted at Tropical Smoothie Cafe?
They accept American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, MasterCard, and Visa.
What kind of food and specialties does Tropical Smoothie Cafe offer?
They offer smoothies, wraps, flatbreads, bowls, salads, quesadillas, sandwiches, desserts including acai bowls, and options for vegan and gluten-free diets.
What are some nearby places I can visit along with Tropical Smoothie Cafe at Roswell Crossing?
Nearby you can find Orangetheory Fitness for workouts, The Honey Baked Ham Company for sandwiches, Your Pie Pizza for pizza and salads, and Trader Joe's for grocery shopping.
If I visit Tropical Smoothie Cafe, where can I go for relaxation or wellness nearby?
Elements Massage and LifeGiving Chiropractic are nearby options for massage therapy and chiropractic services to relax and rejuvenate.
Are there family-friendly options nearby Tropical Smoothie Cafe?
Yes, nearby you will find places like PetSmart and Banfield Pet Hospital which are great for pet families, and other casual restaurants like Arby’s and Hummus Republic Roswell.