Krispy Kreme

3.9
1122 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Roswell.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
10781 Alpharetta Hwy, Roswell, GA
30076, United States

Hours

Reviews

3.9
1,122 reviews
5 stars
622
4 stars
193
3 stars
70
2 stars
65
1 star
172

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude or indifferent service.

Product Freshness

Many customers expressed disappointment with the freshness of donuts, often receiving cold or stale products.

Cleanliness Issues

Several reviews highlighted significant cleanliness concerns, including unsanitary conditions and unkempt facilities.

Order Fulfillment

There were multiple complaints about orders not being fulfilled correctly, including missing items and lack of communication regarding unavailable products.

Operational Problems

Customers frequently noted issues with store hours, including being closed during posted hours and slow service at the drive-thru.
  • RC
    Ryan Carter
    5 days ago
    2.0
    Perhaps I shouldn't be surprised these days, but even KK has fallen to greed and incompetence. Ordered a dozen original glazed doughnuts. The employee said they were made less than 2 hours ago. Paid $16 + tax roughly. The doughnuts I got were probably made the day before. They were hard and the glaze was already flaking off. The grocery store KK products are fresher. And if the massively increased prices, dishonest employee, and day-old product wasn't enough, the amount of dough they use has decreased by probably 30 to 35%. You'll notice that to fit the box they have to keep the same outer diameter, meaning the center hole gets larger as they cut back the dough they use. Just pay attention to that next time you visit.
  • SB
    Shane Black
    Nov 15, 2025
    2.0
    I stopped by this location to pick up doughnuts and boxed coffee only to be told they had no coffee?? You’re a doughnut shop without coffee, that’s like being a Bagel shop with no cream cheese….
  • LM
    Lauren Meeks
    Nov 14, 2025
    2.0
    The donut purchased and eaten at about 930am on a Friday was at least a day old if not more. I feel like that’s expected if you were to buy one at the grocery store but not when visiting the brick and mortar. This seems to be a trend. I rarely go anymore and hope each time is a fluke but the donuts are never fresh. To make matter worse this time the coke I purchased (expected fountain but was a bottle) was flat, I checked the date and it was sell by a month prior….staff was friendly.
  • RB
    Robert Buth
    Oct 31, 2025
    2.0
    I have put this off for too long. I've gone to this location at least 3 or 4 times now. And only once did I have a good experience. This location for some reason decides to not open their doors at 6am nor do they plan on producing donuts.By the time they're open they only have the specialty donuts, but barely any of the original glaze donuts.. I went one time and they said they wouldn't even have original glaze until 7am. Most other places by this time would have the hot and fresh sign on this location didn't even have the machine on. Management there definitely needs to take in consideration who they have as their employee to open the establishment.
  • EE
    Eboni “EverydayEboni”
    Oct 25, 2025
    1.0
    The young man working the window was rude and short. He did not provide a repeat or confirmation of the order. I had to provide the greetings as an initating conversation. He answered the radio as "what", "yeah" "go head". When we proceeded to the window, he just opened the window, stared and finally recited the order. We mentioned what was missing, he retorted in a sarcastic manner that he was told to wait and he didn't hear anything after that, so he wasn't responsible for ringing those item up, but go ahead." I always proceed with respect, because I've SERVED in the service industry. Needless to say, we declined the order that was for my students. I called the store number for a manager, yet no one answered.

Frequently Asked Questions About Krispy Kreme

What are the operating hours for Krispy Kreme Roswell?

Krispy Kreme Roswell is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.

What are the drive-through hours at Krispy Kreme Roswell?

The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.