Dunkin'

4.2
782 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rome, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12 Shorter Ave NW, Rome, GA
30165, United States

Hours

Reviews

4.2
782 reviews
5 stars
488
4 stars
150
3 stars
57
2 stars
24
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Product Quality

Many reviews highlighted inconsistent quality of food and drinks, with complaints about stale donuts and poorly made coffee.

Staff Friendliness

Despite service issues, several customers praised the friendliness and helpfulness of the staff at this location.

Drive-Thru Efficiency

Some customers appreciated the quick and efficient service at the drive-thru, although experiences varied.

Location Preferences

Customers expressed a preference for this location over others, citing better service and product quality at times.
  • LP
    Lizbeth Perez
    Nov 2, 2025
    1.0
    The workers are always being rude. They never give us time to order and are always rushing even when we ask for a minute. They act like they don’t want to work there and it’s happened multiple times.
  • BT
    Bryson Thomas
    Oct 26, 2025
    1.0
    The service was trash. The barista sat at the drive-through talking to someone for eight minutes, then gave me the wrong drink. When I went back they gave me the wrong drink again then they gave me the wrong doughnut. Horrible service would never go again. They deserve to be fired.
  • JB
    John Bower
    Oct 21, 2025
    5.0
    Drive thru. Latte and jelly and chocolate topped donuts. Delicious. Efficient, pleasant drive thru staff
  • RP
    Ricky Perez
    Oct 7, 2025
    2.0
    It isn’t 24/7
  • KH
    Katlyn Hebert
    Aug 28, 2025
    5.0
    I’ve had pretty bad experiences at other Dunkin’s but this one has been good every time I’ve been.

Frequently Asked Questions About Dunkin'

What are the regular store hours for Dunkin' at 12 Shorter Ave NW, Rome, GA?

Dunkin' is open Monday to Saturday from 5:00 AM to 9:00 PM and on Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, Dunkin' at this location offers both delivery and curbside pickup services.