Dairy Queen Grill & Chill

4.0
535 reviews
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Business Details

1409 Shorter Ave, Rome, GA
30165-3962, United States
(706) 235-3744
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1409 Shorter Ave, Rome, GA
30165-3962, United States

Hours

Reviews

4.0
535 reviews
5 stars
260
4 stars
125
3 stars
73
2 stars
19
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported poor service, including rude staff and lack of professionalism, particularly in the drive-thru.

Food Quality

While some customers enjoyed the food, others found it mediocre or overpriced, with complaints about incorrect orders and missing ingredients.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and a lack of cleanliness in the dining area.

Customer Experience

There were mixed feelings about the overall customer experience, with some praising friendly staff while others highlighted a lack of basic customer service etiquette.
  • MH
    margaret hodges
    Dec 15, 2025
    5.0
    Reena is very nice and very good service I will return because her
  • ST
    Sarah Thompson
    Dec 8, 2025
    1.0
    Worst Dairy Queen I’ve ever been to. I’ve been here many times over the past few months I’ve lived in Rome, hoping that it would eventually get better but nope. There’s no way the owners aren’t telling the employees to skimp on the mix ins for the blizzards. At first I would order an Oreo blizzard and add cookie dough, my go to order for years. They never added the cookie dough even though I paid for it. And hardly any Oreos. Then I figured okay well since they can’t get that right, I’ll order just a regular Oreo blizzard and pay for extra Oreos. Never got any extra. Tonight I decided to order a large royal fudge brownie blizzard. There was no fudge core, and i counted the brownie pieces. There was 4. 4 brownie pieces in a large blizzard. Either the employees are purposefully trying to get customers to stop coming, or the owners are trying to save money, but either way they are losing business. I’ve heard the Martha berry location is better, I’ll try that one instead or stick to mountain ice cream. Please make the blizzards the way they’re supposed to be and stop ripping off customers.
  • KA
    Kelly Autry
    Nov 10, 2025
    3.0
    The cost of the food was the only reason I gave this place a low rating. The food was good. The server was very polite. It was too much for what we ordered. 6 BBQ chicken stripe & 1 hamburger & fries & onion rings were $35+. Too much
  • MR
    Michael Reynolds
    Oct 30, 2025
    4.0
    Good food
  • IS
    Its Steven
    Oct 22, 2025
    2.0
    The employees could not care less to be honest. It smelled just like sewage when i walked in. Most likely won’t be back
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill at 1409 Shorter Ave in Rome, GA?

Dairy Queen Grill & Chill in Rome, GA is open from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:30 PM on Friday and Saturday.

What type of food and treats does Dairy Queen Grill & Chill specialize in?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, Blizzard® Treats, signature shakes and malts, Grillburgers®, Chicken Strip Baskets, and offers ice cream cakes via DQCakes.com.