Business Details
About
Mexican Restaurant
Chipotle Rome is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
4.0
361 reviews
5 stars
196
4 stars
71
3 stars
31
2 stars
20
1 star
43
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, unacknowledged presence, and rude staff.
Food Quality
Mixed reviews on food quality, with some customers noting bland flavors, undercooked rice, and issues with freshness.
Cleanliness
Several reviews highlighted cleanliness issues in the dining area and restrooms, with some customers having to clean their own tables.
Portion Sizes
Many customers expressed dissatisfaction with portion sizes, feeling they have decreased while prices have increased.
Positive Experiences
Despite the negatives, some customers praised specific staff members and had positive experiences with food quality and service.
- JWJessica White4 days ago5.0Chicken bowl or kids meal tacos. Are the best
- CWCole Whitfield4 days ago1.0I've never had more missing items from a single restaurant in my whole life. Every order has something missing and sure, you can get it comped but now you have no lunch. Just drive on past this one, yall. Update: Actually, no, you can't get it comped... The entree was literally wet, cold and sloppy plus missing chips. All Chipotle "support" offered was a bogo for next time. No refund. Won't be going again. Ive seen others say they've found hair and plastic in their food also so I'd be cautious if you go here.
- DWDerek WeeksNov 2, 20253.0Great prices , very large portions . I like more presentation and real chef like dinners . Really was more like just scoops of different ingredients thrown on in order. If I took them home for left overs it would just be a mush of foods piled on . But the prices and maybe ask for tweaks would help .
- CECurt EppsOct 20, 20251.0We stood there several minutes before ever being acknowledged. She was cleaning but never looked up even though she was facing us at the counter. My husband asked for an adult chicken quesadilla and was told they couldn’t make one because a “team” just pulled up and it would take too long to make. Literally four people pulled up in a van. That was the team. There was no one else in line with us until those four people walked up. We got the feeling the girl just didn’t want to make it and asked the manager if she “had to”. Manager said she didn’t have to make it because of the van pulling up. Ridiculous!! We left without ordering.
- BWBlake WellhamOct 18, 20251.0I almost never review places even when I have bad experiences, but I felt compelled to share my review because of how bad my experience has been with this location recently. The last time I went, I had to get into a dispute with the worker over an item that was supposed to be included in my meal. After that issue was rectified, I left with the order and realized that items that I had ordered and paid for had not been included. When I went back to request the items, the service treated me as a burden and were unapologetic. I went again against my better judgement and this time I was charged for an item that I did not order or receive, and I found a piece of plastic in my meal. I have had positive experiences with this location before, and these past two excursions were both at night, so I believe my issues are related to the night crew. In my opinion, you would be best advised not to go to this location at night, and be aware that even if you spend almost $20 on a bowl, you might get a mouthful of plastic.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Rome offer?
Chipotle Mexican Grill in Rome offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Where is Chipotle Mexican Grill located in Rome, GA?
The restaurant is located at 1415 Turner McCall Blvd SE, Floyd, Rome, GA 30161, USA.
What are the operating hours of Chipotle Mexican Grill in Rome?
The restaurant is open every day from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle Mexican Grill in Rome?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle mobile app available on the App Store.
Does Chipotle Mexican Grill in Rome support sustainable and humane sourcing practices?
Yes, Chipotle prioritizes sourcing ingredients from farms that follow humane and sustainable practices as part of their Food with Integrity principles.
How can I contact Chipotle Mexican Grill in Rome for inquiries?
You can contact them via their phone number at +1 706-204-7003 or email at GA.3580.Rome@chipotle.com.
Is Chipotle Mexican Grill in Rome welcoming to the LGBTQ community?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers.
What are some nearby dining options if I visit Chipotle Mexican Grill in Rome?
Nearby dining options include Outback Steakhouse, Texas Roadhouse, McAlister's Deli, Fazoli's, Panda Express, Chili's Grill & Bar, Wingstop, and Pardon My Cheesesteak, offering a variety of cuisines from American steaks to Italian and Chinese food.
Are there any nearby services for automotive needs around Chipotle Mexican Grill in Rome?
Yes, Discount Tire, offering tire sales and repairs, automotive parts, and oil changes, is located nearby to assist with your vehicle service needs.
What other amenities or stores can I visit near Chipotle Mexican Grill in Rome?
Near Chipotle, you can visit places such as Talbots for women's clothing, Sears Home Services for appliance repair, US Nails and iBrow Threading Salon for beauty services, and Kroger Fuel Center for gas and convenience shopping.